Refunds - Page 2

"I got full refund from a trip to Naples cancelled in March" 

TBH I think I would have stopped right there!

Just about sums up Ryanair total con artist he will test it he market if is busy he will put prices up to get the money back from those who want cash. But when the dust settles people will still go with them standing up on one leg if they could save €10. Good luck.

Movingon Congratulations on your refund was that from Ryanair.

No it was me ! They had to give a refund as Italy went in to total lockdown and banned all travel , I bet o'Leary was nearly sick giving out them refunds !but he still done me on the end by "waiving" the fee to book again then ramping up the price!  I do agree with your feelings towards them but like you say people will always use them, last year we used jet2 in the summer it was £600 for us happy days,  the same dates this year....£1100 ! So I had to swallow my pride and go with Ryanair,  I emailed jet2 to ask why they almost doubled in price,  their reply was our fares go up and down depending on the need of them , I said well you certainly haven't redused your prices in the weeks/month's I was looking,  they didnt reply back anymore!! 

Yeah i think you're right there !!

I am still waiting for signs of life from Jet2 for my 15th March flight to Alicante which they cancelled less than 24 hours before flight time. I have tried to contact them but don’t seem to be getting anywhere.

Janice sorry to hear that ,only passing on the news my sons friends have received theirs. We are now waiting three refunds From Ryanair.we can afford to wait it’s young families I feel sorry for.time our Government and EU made a stand against these companies.take care.

An update re Ryanair. I had a flight to Alicante booked for 24 May. Received an email from Ryanair yesterday informing me it's been cancelled (as expected) and offering me a link to get a refund, no mention of vouchers. They also offered a re-schedule of it but I'm not interested.Quite painless really, the link sent me to a screen to fill my details in, and promised a refund directly back to my card within 20 working days. Obviously I won't hold my breath, but it appears they may have changed their policy on vouchers perhaps....

We had same email 3times saying payment will take 20/25days from 6 weeks ago still waiting. Plus we have 2 more flights cancelled since.

Absolutely take your point Graham but equally consumers should feel protected by EU law. Most informed people will expect Ryanair to take the pi$$. My wrath is directed at the (non) enforcement agencies such as the CAA. It only takes a call to slick mick pointing out that he'll have his licences to operate in the UK revoked if he doesn't make it easy and straightforward for customers to get their cash back in accordance with the law. The collective angst of thousands of disappointed customers at the way they are being treated, particularly at this difficult time for folks is absolutely despicable. And for those who are buying the bullshit about the logistical difficulties of processing claims.....think of this. Ryanair can take your money when you book in seconds....why can't they reconfigure the systems to reverse the process.Put in your booking reference....automatically cross check it's a cancelled flight....automatically reverse the charge to credit/debit card used and denote the booking as refunded. Hardly rocket science.