Cableworld.es wifi

I am very worried and upset by the situation I find myself in with Cableworld.  When I first phoned Cableworld in October 2023 regarding internet connection in our bungalow I spoke to “José and asked whether they offered a suspension and reactivation service when we returned to the UK.  “Yes” he said, “you phone on the day you are to leave and I switch it off and then on when you phone on arriving back”. He said if I wished I could go to their office in Campello where I could speak to his colleague and set up the contract.  This we did but when phoning later about a problem with the landline I mentioned I would be asking for suspension on 23 November and was told “You can’t do that”, I of course expressed shock, he thought and said if I paid for the installation, my phone bill, and my month’s payment which amounted to €283.90 by credit card, it could be arranged; his colleague would phone to take payment which he did within minutes but I was not sure.  I visited the office and spoke to Alex who set up the contract, he explained that if I paid this sum I could have the “Temporary Contract” (he apparently set up a permanent one) and he would get the contract for me and it could be translated into English; he would get his colleague to phone.  I went home and, again, was not sure so explained that I would have to think again.  Then I spoke to Anne on their universal telephone number and asked her to explain and she said it was an on going temporary contract and a few other details and asked me to pay the sum by credit card which I did - and I asked her if she would confirm the details of the contract to me by email, she said she would but she did not.  We arrived back on 4 January 2024, and found the service on, so WhatsApped and was told it wasn’t switched off but I would only be charged from 4 January.  I tried to phone on 25 January to ask for suspension - no reply so texted on WhatsApp, received reply to phone 865772677 “so that we can provide an answer or solution to your query…”, but when I phoned message said it was not yet assigned to a client, I was then texted the universal number which is used for all their branches and on phoning received the same message, on texting again I received a message “ We are having some problems….”      During this last visit I emailed Anne again on 6 January saying I had not had a reply to my email of 13 November stating the terms of the contract etc. but still no reply.

Any suggestions please as to what my next step may be?  Thank you.