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Periodic regulatory inspection of Gas installation - indoor inspection in a house in a Urb?

Posted: Tue May 2, 2023 11:51am
12 replies110 views2 members subscribed
Dubiner92500

Posts: 410

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Location: El Campello

Joined: 12 Jun 2018

We've received a few months ago a note from our gas supplier (Nedgia) there a periodic inspection of the gas installation is required to be done.

On our Urb's whatsapp group it seems that most of our neighbours have had problems with the gas supply which seems to be because when there was a swtich from propane gas to natural gas 5 years ago the pipes weren't replaced.  This means that if everyone is heading to use the showers at the same time (water heated  by gas) in the Urb our boilers cut off as the supply of gas isn't high enough.. We've learned over the months that some of our neighbours have made a 'reclamation' to the gas company and have been encouraged to do the same (we're the only non-Spanish in the Urb).

We were led to believe by one of our neighbours that they are not meant to enter our home - whereas the guidelines say the contrary! I'd be grateful for any advice on this:  we're not too sure whether we should raise the 'reclamation' issue with the company who has been sub-contracted to do the work or just contact Nedgia directly after the inspection. 

Would be grateful for any advice

thanks

marcliff

Posted: Tue May 2, 2023 12:01pm

marcliff

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Joined: 5 Jan 2023

Posted: Tue May 2, 2023 12:01pm

Gas installations need checking every 5 years. This is not for portable appliances such as fires or BBQs but for water heaters, stoves etc. They would have to come into the house to check it.

If someone knocks on your door to say they have come to inspect it, do not let them in. There are many scammers out there who look official but aren't. However, if your gas supplier has contacted you beforehand then that should be fine. 

aitchc1401

Posted: Tue May 2, 2023 3:08pm

aitchc1401

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Posts: 1909

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Location: Los Dolses

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Posted: Tue May 2, 2023 3:08pm

Hi,

   as mentioned by the poster above it is a requirement to have your gas installation checked every 5 years. They need to inspect the gas appliances as well as the gas pipeline into your property from the meter. I was told if it is not inspected then they close the gas supply, not sure if that is true but it sounds likely.

  The inspection was carried out by a third party company, took about 15 minutes and they sent me the completed certificate on-line. It was also chargeable and I paid the technician when he did the inspection (35.54 +IVA). It was a company called EFISERVICE SUROESTE S.L. who did the work on behalf of Iberdrola.

 I don't think the company contracted to do the inspection would be interested in the reclamation issue but you could ask the technician when they attend. 

Rgds,

Aitch.

Dubiner92500

Posted: Thu May 4, 2023 4:10pm

Dubiner92500

Original Poster

Posts: 410

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Thu May 4, 2023 4:10pm

marcliff wrote on Tue May 2, 2023 12:01pm:

Gas installations need checking every 5 years. This is not for portable appliances such as fires or BBQs but for water heaters, stoves etc. They would have to come into the house to check it.

If someone knocks on your door to say they have come to inspect it, do not let them in. There are many scammers out there who look official but aren't. However, if your gas supplier has contacted you beforehand then that should be fine. ...

...

Thanks marcliff.  We've received confirmation of the name of the company and date/time but will still ask for proof of id before just in case.

thanks!

Dubiner92500

Posted: Thu May 4, 2023 4:16pm

Dubiner92500

Original Poster

Posts: 410

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Thu May 4, 2023 4:16pm

aitchc1401 wrote on Tue May 2, 2023 3:08pm:

Hi,

   as mentioned by the poster above it is a requirement to have your gas installation checked every 5 years. They need to inspect the gas appliances as well as the gas pipeline into your property from the meter. I was told if it is not inspected then they close the gas supply, not sure ...

...if that is true but it sounds likely.

  The inspection was carried out by a third party company, took about 15 minutes and they sent me the completed certificate on-line. It was also chargeable and I paid the technician when he did the inspection (35.54 +IVA). It was a company called EFISERVICE SUROESTE S.L. who did the work on behalf of Iberdrola.

 I don't think the company contracted to do the inspection would be interested in the reclamation issue but you could ask the technician when they attend. 

Rgds,

Aitch.

Thanks Aitchc1401 - I'm also sceptical that the company that Nedgia sub-contracted the work out want to know about any 'reclamation'... From what I've read online this particular company doesn't get a great review.  According to Nedgia we will be billed by Nedgia not the company doing the work.   From the advice on Nedgia's website I shouldn't be paying their appointed company anything link below for anyone who is a client of Nedgia..

https://www.nedgia.es/clientes/en/periodic-inspection-natural-gas-revision/tariffs/

From what I understand if as a client you want another company to do this then we'd have to pay them directly....

I'm guessing it may be more prudent to get the certificate before starting any 'reclamation' process so perhaps best not to mention this to the company?

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aitchc1401

Posted: Thu May 4, 2023 6:00pm

aitchc1401

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Location: Los Dolses

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Posted: Thu May 4, 2023 6:00pm

Dubiner92500 wrote on Thu May 4, 2023 4:16pm:

Thanks Aitchc1401 - I'm also sceptical that the company that Nedgia sub-contracted the work out want to know about any 'reclamation'... From what I've read online this particular company doesn't get a great review.  According to Nedgia we will be billed by Nedgia not the company doing the wo...

...rk.   From the advice on Nedgia's website I shouldn't be paying their appointed company anything link below for anyone who is a client of Nedgia..

https://www.nedgia.es/clientes/en/periodic-inspection-natural-gas-revision/tariffs/

From what I understand if as a client you want another company to do this then we'd have to pay them directly....

I'm guessing it may be more prudent to get the certificate before starting any 'reclamation' process so perhaps best not to mention this to the company?

Hi,

   I do not think it would do any harm to ask about the problem you are having, if the technician speaks English (or perhaps you speak Spanish). 

  A few years back we had a new gas boiler installed at a property in the UK. There was a doubt whether the existing 15mm supply would provide enough pressure for the new boiler. The installation company said a larger 22mm pipe from the meter may be needed, depending upon the gas pressure available at the boiler after the installation. As it happened  the pressure was fine so no need to upgrade the pipework. I wonder if that is the problem with your supply, the pipework may not be the right sizing to provide sufficient gas pressure to the boiler?  

  I am not sure what the reclamation process you mention does, did the problems with gas supply get solved for the others on the urb?

Rgds,

Aitch.

Dubiner92500

Posted: Thu May 4, 2023 6:38pm

Dubiner92500

Original Poster

Posts: 410

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Thu May 4, 2023 6:38pm

aitchc1401 wrote on Thu May 4, 2023 6:00pm:

Hi,

   I do not think it would do any harm to ask about the problem you are having, if the technician speaks English (or perhaps you speak Spanish). 

  A few years back we had a new gas boiler installed at a property in the UK. There was a doubt whether the existing 15mm supply would provide enough pressure for the new boiler. The installation company said a larger 22mm pipe from the meter may be needed, depending upon the gas pressure available at the boiler after the installation. As it happened  the pressure was fine so no need to upgrade the pipework. I wonder if that is the problem with your supply, the pipework may not be the right sizing to provide sufficient gas pressure to the boiler?  

  I am not sure what the reclamation process you mention does, did the problems with gas supply get solved for the others on the urb?

Rgds,

Aitch.

Hi Aitch this is indeed the problem with our Urbanización and the gas. When they switched from propane gas to natural gas they didn't change the pipes. The Spanish neighbours who've made the reclamation noted this. But of course nothing has been done so far - as everyone has to do their own réclamation to their supplier: not everyone is with the same supplier.

I doubt the tech guy will speak English- 8 can try and copy down from the neighbours WhatsApp group exactly what's been confirmed and see what happens. 

Generally it's when everyone either increases their heating at the same time or we all have showers at the sane time: our boiler actually cuts out as the gas suppky/pressure isn't enough so I can show the guy that document too.

Thanks

aitchc1401

Posted: Thu May 4, 2023 8:58pm

aitchc1401

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Posts: 1909

2060 helpful points

Location: Los Dolses

Joined: 15 Mar 2018

Posted: Thu May 4, 2023 8:58pm

Dubiner92500 wrote on Thu May 4, 2023 6:38pm:

Hi Aitch this is indeed the problem with our Urbanización and the gas. When they switched from propane gas to natural gas they didn't change the pipes. The Spanish neighbours who've made the reclamation noted this. But of course nothing has been done so far - as everyone has to do their own réc...

...lamation to their supplier: not everyone is with the same supplier.

I doubt the tech guy will speak English- 8 can try and copy down from the neighbours WhatsApp group exactly what's been confirmed and see what happens. 

Generally it's when everyone either increases their heating at the same time or we all have showers at the sane time: our boiler actually cuts out as the gas suppky/pressure isn't enough so I can show the guy that document too.

Thanks

Good luck then. I believe the inspection is only to check that the installation os safe, so any operating issues may be outside their remit. 

  Incidentally, if the pipework in my place in the UK had needed a upgraded it was going to cost around £200, there was quite a long run of pipe to change. So not a massive cost being that the boiler plus install was around £2000.

Aitch.

Dubiner92500

Posted: Fri May 5, 2023 7:22am

Dubiner92500

Original Poster

Posts: 410

39 helpful points

Location: El Campello

Joined: 12 Jun 2018

Posted: Fri May 5, 2023 7:22am

aitchc1401 wrote on Thu May 4, 2023 8:58pm:

Good luck then. I believe the inspection is only to check that the installation os safe, so any operating issues may be outside their remit. 

  Incidentally, if the pipework in my place in the UK had needed a upgraded it was going to cost around £200, there was quite a long run of pipe to change. So not a massive cost being that the boiler plus install was around £2000....

...

Aitch.

Thanks Aitch. Giving that there are 32 houses linked to the pipes I'm not holding my breathe as to the gas supplier replacing it any day soon. 5hey didn't install them properly 5 years ago. I've learned that things have their own rhythm here so need to go with the flow (or not as the case may be!)

Tmarshall57

Posted: Tue May 23, 2023 4:12pm

Tmarshall57

Helpful member

Posts: 98

76 helpful points

Location: El Campello

Joined: 6 Nov 2019

Posted: Tue May 23, 2023 4:12pm

According to Nedgia you should not pay the inspector. https://www.nedgia.es/clientes/en/periodic-inspection-natural-gas-revision/tariffs/

I also posted in the forum earlier on how I successfully contacted Nedgia/their subcontractor to arrange my 5 yearly inspection. See:

5 Year gas inspection

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