Posted: Thu Sep 30, 2021 10:55am
My experience in El Campello was completely different. Following a recommendation by Paulsav on this forum, and having lousy experience with Bankia, we wanted to open a Wefferent joint account as a non-residents. I had previously been advised that this could only be achieved by visiting a branch. I visited the local branch last Thursday, explained my requirements and they gave us an appointment for the following day. I have a little Spanish but the lady I dealt with spoke reasonable English. We were advised to bring passports, national (UK) tax ID (we took official copies of our National Insurance number letter - downloadable from HMRC website), NIE, P60 and proof of sources of income (my wife showed details of her NHS pension, I showed proof of private pension/investments). All the form filling and signing was completed in about 30 minutes and we were each given a slip of paper with temporary user names and passwords to allow us to access the Cajamar web site and app so that we could then order the Wefferent account online.
We had an issue in that the default address for delivery of the debit cards was our UK home address whereas we had understood that we would have the cards delivered to the local branch or our Spanish address. We also needed a correction to our home postcode. We therefore re-visited the branch and the assistant made the necessary corrections, ordered the Wefferent account for us. Gave us a card containing the IBAN and BIC numbers and told us that the cards would be at the branch within 4 working days. We where then able to lodge money in the account and set up relevant direct debits. All in all a pleasant experience. We wanted totally free banking, the Wefferent account appears to provide this and yet allows you to visit the branch should you need and only be charged for the month in which you visit (€7 I think). Providing the cards appear on Monday next, this will have been a good experience. I will post this separately together with my experience of opening a N.26 account which was also extremely easy.