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Name and Shame to protect the possible customers.
Daz65 wrote on Thu Mar 14, 2019 1:29pm:
I just wanted to add that I have the latest Nortons system and cannot fault it ..... I have been told that the system of old was and has been shelved for a newer up to date version which at the moment for me (4 months now) is great so would thoroughly recommend Nortons since the system I had befo...
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...re from a different local supplier was awful.
We have been with Norton now for 16 months , And at first we had freezing on most channels , Now it’s brilliant no freezing at all . And now have gone from Anti Nortons to well I would recommend them 😀
Spanish TV is a total nightmare but they have an excellent Internet, so my question is , does anyone know the best combination.
Vernon115
Vernon115 wrote on Fri Jan 1, 2021 11:38am:
Spanish TV is a total nightmare but they have an excellent Internet, so my question is , does anyone know the best combination.
Vernon115
Hi!
DO you have any contact to Norton? I just rented the house where the intenet is from Norton, bu can't find any contact to call them. Internet works terribly, I need to contact them to ask to fix it.
Posted: Sat Nov 6, 2021 8:27am
TechnoBob wrote on Tue Jan 16, 2018 1:31pm:
Hi John
I too have experienced exactly the same issue's as you and was beginning to think I must be the only person.
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I took the contract out last year and paid cash with no bank details given to them.I have visited there office and e mailed them advising that
i will not be renewing the contract this year and will deliver the equipment back to there office on my return to Spain.Yet again they ask me to
explain why I am not satisfied with there service(none service) and when I take the time to politely outline the issues I have endured via mail-they then ignore me!?.When I have visited there office to complain I am greeted by arrogant staff that always start the conversation by ignoring every comment I make by saying "I personally have the same system at home and don't suffer any of the problems you have explained" - Which is basically calling me a liar!?
They have explained that it is an 18 month contract that still has 6 months to run,but as they do not have my bank details and I have pointed out that they have not provided a service I do not intend to renew and would advise anybody not to use this company.
I noted in there last advert, that I read in the local paper in November 2017 that there Selling slogan was "have you lost your favourite viewing channel's ? well we can fix it"! - I NEVER HAD ANY FAVOURITE CHANNELS -BECAUSE I COULD'NT WATCH THEM LONG ENOUGH and they certainly never fixed it for me.
We received an email from our supplier Go Satellite saying they have cancelled our account and will no longer supply because we complained about the constant loss of service and freezing......they said we can keep the box, very generous of them considering we paid 150 euros for it.......the truth is they insisted we upgrade and pay again for another box which having only been a customer for 6 months we refused to do. Why did they not sell us the upgraded box when we first had an account with them.......we also got the Well I have the same system at home and I don't have any problems!!!!!
I dont think the box is any good to a new provider because selling the box is where they get their money......
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