Utility failed to transfer

How did you not notice that no payments were going out of your account, presumably you had set up  a DD for them?

Something sound off anyway as it wouldn't normally take 18 months for a supplier to act for non payment of bills and then not without prior communication.

Have you been receiving other mail?

The DD wasn’t set up in the first place. We had no idea who our gas supplier was. Should our solicitor made sure this should have happened? That’s my point

Hello, As Darro says , did you not notice the gas was not being paid from your account.? Perhaps you did not check  your bank statements  . After over 18 months of ownership it would seem remiss on your part if you are not checking things for your self. Why are you looking to lay the blame elsewhere, when it simply boils down to your own failure to check what is going on . Sorry,  I think its your problem for the mess as you call it... your property .your responsibility. To be helpful, you could contact your neighbours if they are on direct gas supply, to find out who the supplier is..and then contact that supplier directly, using an interpreter if you dont speak Spanish.  This way will probably be quickest, to get your supply back on  without tying yourself up in a blame game.

Not helpful

Hi Gary,

It would be usual for the lawyer acting on behalf of the buyer to effect the switch, but I always recommend that buyers double-check this prior to completion.  

Did your lawyer transfer the electricity and water supplies from the vendor's name to your own?  If so, I would suggest the buck sits with your lawyer, but with one caveat - a piped or deposit gas supply in Spain, outside of major cities, is unusual,  so did you advise your lawyer, prior to completion, that there was a contracted gas supply to your property?

Kind regards,

Kim

Hi Kim

Many thanks for your reply. Yes the lawyer transferred everything else ok. The gas is mains supply. It turns out the bills were going to the vendor address elsewhere in orihuela! We managed to see a recent communication passed from the lawyer to us noting the supply to our property, but with the different billing address. As we never got to see the bills, and the lawyer not communicating, the bills mounted up, until cut off. The lawyer paid the outstanding bills but too late to avoid cut off. So I suspect she was trying to rectify things without our knowledge. We only found out when we came over for a break, to find the gas cut off. Now the lawyer had said she has transferred the account to Iberdrola, but they  won’t reconnect as it’s the disconnecting companies responsibility. To make things worse, we have people coming over to stay at the end of the month. 

Hi Gary,

I think I'd be asking the lawyer why she transferred your gas supply to Iberdrola without checking the procedure for reconnection 🤨 

Your lawyer needs to sort this out.

Kind regards, 

Kim