Utility failed to transfer - Utilities: Electric, gas and water recommendations and advice in Las Ramblas Golf - Las Ramblas Golf forum - Costa Blanca forum in the Alicante province of Spain
AA Free English TV
Blacktower Financial Management
Espana Dream Properties
James Spanish School
Jennifer Cunningham Insurances SL
Car Key Solutions
ASSSA Insurance
Gran Alacant Insurances
Thy Will Be Done
interior building work
Gentlevan Removals
Costa Blanca Building Specialists
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Expat Services

Join the Las Ramblas Golf forum

Join the Las Ramblas Golf forumMy name's Alex and this is my website all about Las Ramblas Golf in Spain. Register now for free to talk about Utilities: Electric, gas and water recommendations and advice in Las Ramblas Golf and much more!

Utility failed to transfer

Posted: Fri Feb 9, 2024 10:27pm
7 replies3 members subscribed
Garyandros

Posts: 59

28 helpful points

Location: Las Ramblas Golf

Joined: 7 Nov 2022

Hi all,

Having owned our property for over 18 months (we come and go) we arrived recently to discover our gas supply had been locked off. We found out from our conveyancer that the gas utility had not been transferred to us, and with bills going unpaid ( unbeknown to us) the gas supply was terminated. We are now back in uk having unsuccessfully been able to get the gas reconnected even though the conveyancer paid the bill on our behalf ( we suspect after the gas was turned of) 

1. Who is liable for this mess?

All other utilities transferred successfully. Our conveyancer is trying to lay the blame on the previous owner. All requests to reconnect so far failed. Any advice much appreciated

Darro

Posted: Sat Feb 10, 2024 8:03am

Darro

Super helpful member

Posts: 1426

1232 helpful points

Location: Catral

Joined: 8 Sep 2021

Posted: Sat Feb 10, 2024 8:03am

How did you not notice that no payments were going out of your account, presumably you had set up  a DD for them?

Something sound off anyway as it wouldn't normally take 18 months for a supplier to act for non payment of bills and then not without prior communication.

Have you been receiving other mail?

Garyandros

Posted: Sat Feb 10, 2024 11:44am

Garyandros

Original Poster

Posts: 59

28 helpful points

Location: Las Ramblas Golf

Joined: 7 Nov 2022

Posted: Sat Feb 10, 2024 11:44am

Darro wrote on Sat Feb 10, 2024 8:03am:

How did you not notice that no payments were going out of your account, presumably you had set up  a DD for them?

Something sound off anyway as it wouldn't normally take 18 months for a supplier to act for non payment of bills and then not without prior communication.

Have you been receiving other mail?

The DD wasn’t set up in the first place. We had no idea who our gas supplier was. Should our solicitor made sure this should have happened? That’s my point

Roberto 9100

Posted: Sat Feb 10, 2024 4:19pm

Posts: 10

6 helpful points

Location: Villamartin

Joined: 7 Apr 2021

Posted: Sat Feb 10, 2024 4:19pm

Garyandros wrote on Sat Feb 10, 2024 11:44am:

The DD wasn’t set up in the first place. We had no idea who our gas supplier was. Should our solicitor made sure this should have happened? That’s my point

Hello, As Darro says , did you not notice the gas was not being paid from your account.? Perhaps you did not check  your bank statements  . After over 18 months of ownership it would seem remiss on your part if you are not checking things for your self. Why are you looking to lay the blame elsewhere, when it simply boils down to your own failure to check what is going on . Sorry,  I think its your problem for the mess as you call it... your property .your responsibility. To be helpful, you could contact your neighbours if they are on direct gas supply, to find out who the supplier is..and then contact that supplier directly, using an interpreter if you dont speak Spanish.  This way will probably be quickest, to get your supply back on  without tying yourself up in a blame game.

Advertisement - posts continue below

Garyandros

Posted: Sat Feb 10, 2024 4:24pm

Garyandros

Original Poster

Posts: 59

28 helpful points

Location: Las Ramblas Golf

Joined: 7 Nov 2022

Posted: Sat Feb 10, 2024 4:24pm

Not helpful

Kimmy11

Posted: Sun Feb 11, 2024 1:01pm

Kimmy11

Legendary helpful member

Posts: 6846

12529 helpful points

Joined: 8 Aug 2017

Posted: Sun Feb 11, 2024 1:01pm

Garyandros wrote on Sat Feb 10, 2024 11:44am:

The DD wasn’t set up in the first place. We had no idea who our gas supplier was. Should our solicitor made sure this should have happened? That’s my point

Hi Gary,

It would be usual for the lawyer acting on behalf of the buyer to effect the switch, but I always recommend that buyers double-check this prior to completion.  

Did your lawyer transfer the electricity and water supplies from the vendor's name to your own?  If so, I would suggest the buck sits with your lawyer, but with one caveat - a piped or deposit gas supply in Spain, outside of major cities, is unusual,  so did you advise your lawyer, prior to completion, that there was a contracted gas supply to your property?

Kind regards,

Kim

Garyandros

Posted: Sun Feb 11, 2024 2:19pm

Garyandros

Original Poster

Posts: 59

28 helpful points

Location: Las Ramblas Golf

Joined: 7 Nov 2022

Posted: Sun Feb 11, 2024 2:19pm

Kimmy11 wrote on Sun Feb 11, 2024 1:01pm:

Hi Gary,

It would be usual for the lawyer acting on behalf of the buyer to effect the switch, but I always recommend that buyers double-check this prior to completion.  

Did your lawyer transfer the electricity and water supplies from the vendor's name to your own?  If so, I would suggest the buck sits with your lawyer, but with one caveat - a piped or deposit gas supply in Spain, outside of major cities, is unusual,  so did you advise your lawyer, prior to completion, that there was a contracted gas supply to your property?

Kind regards,

Kim

Hi Kim

Many thanks for your reply. Yes the lawyer transferred everything else ok. The gas is mains supply. It turns out the bills were going to the vendor address elsewhere in orihuela! We managed to see a recent communication passed from the lawyer to us noting the supply to our property, but with the different billing address. As we never got to see the bills, and the lawyer not communicating, the bills mounted up, until cut off. The lawyer paid the outstanding bills but too late to avoid cut off. So I suspect she was trying to rectify things without our knowledge. We only found out when we came over for a break, to find the gas cut off. Now the lawyer had said she has transferred the account to Iberdrola, but they  won’t reconnect as it’s the disconnecting companies responsibility. To make things worse, we have people coming over to stay at the end of the month. 

Kimmy11

Posted: Sun Feb 11, 2024 2:29pm

Kimmy11

Legendary helpful member

Posts: 6846

12529 helpful points

Joined: 8 Aug 2017

Posted: Sun Feb 11, 2024 2:29pm

Hi Gary,

I think I'd be asking the lawyer why she transferred your gas supply to Iberdrola without checking the procedure for reconnection 🤨 

Your lawyer needs to sort this out.

Kind regards, 

Kim

Sign up for free or login to reply to this topic

Want to reply to this topic? Login or register for free to post your message:

Find more Utilities topics from a particular area:


Register for free!

Login to your account

AA Free English TV
Blacktower Financial Management
Espana Dream Properties
James Spanish School
Jennifer Cunningham Insurances SL
Car Key Solutions
ASSSA Insurance
Gran Alacant Insurances
Thy Will Be Done
interior building work
Gentlevan Removals
Costa Blanca Building Specialists
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Expat Services
Advertise your business here
Advertise your property
Help with my computer