Avatel - Broadband Internet, Wifi, Phone and TV in Pinar De Campoverde - Pinar De Campoverde forum - Costa Blanca forum in the Alicante province of Spain
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Avatel

Posted: Sun Sep 17, 2023 1:22pm
3 replies3 members subscribed
Steve51

Posts: 2

Joined: 6 Feb 2023

Hola!

We have a fibre optic TV and Internet package through Avatel.  The TV screen keeps freezing and/or the sound cuts out.  Also the picture regularly gets corrupted.  The only remedy seems to be changing the channel and then back to the original.

Is this a regular issue or did we make a bad decision?

Adios,

Steve

svallely

Posted: Mon Sep 18, 2023 9:31am

Posts: 17

16 helpful points

Joined: 8 Jun 2016

Posted: Mon Sep 18, 2023 9:31am

We have started having the same problem after a previously reliable service. I'm going to contact their customer support

Steve51

Posted: Mon Sep 18, 2023 4:07pm

Steve51

Original Poster

Posts: 2

Joined: 6 Feb 2023

Posted: Mon Sep 18, 2023 4:07pm

svallely wrote on Mon Sep 18, 2023 9:31am:

We have started having the same problem after a previously reliable service. I'm going to contact their customer support

Customer support?  If you can get an answer.  Good luck with that.

svallely

Posted: Mon Sep 18, 2023 4:14pm

Posts: 17

16 helpful points

Joined: 8 Jun 2016

Posted: Mon Sep 18, 2023 4:14pm

Steve51 wrote on Mon Sep 18, 2023 4:07pm:

Customer support?  If you can get an answer.  Good luck with that.

Did you sign up originally with Flexa who are now part of Avatel? If so they have excellent English telephone support

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interior building work
Costa Blanca Building Specialists
Blacktower Financial Management
Gentlevan Removals
ASSSA Insurance
Jennifer Cunningham Insurances SL
Airport Service Taxi Mil Palmeras  Torre de la Horadada
Car Key Solutions
Gran Alacant Insurances
Expat Services
AA Free English TV
Espana Dream Properties
James Spanish School
Thy Will Be Done
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