scam

Posted: Thu Feb 15, 2024 12:56pm

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Annafj

Posts: 35

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Location: San Miguel de Salinas

Joined: 15 Apr 2023

Hello everybody, if anybody has had experience with Sihogar online seller and their delivery partners “ GOI superprimium” , please give us advice what to do next. We bought a washing machine from them and paid in full, and waited for delivery, which never came.! We tried to call the company several times, but after we asked for someone who speaks English nobody was available. Then we sent a few emails with a google translation, again without success – no response again. Today we finally asked them for a full refund. The feedback are full of peoples negative experience like ours. Is their any consumer organization or advice center, or ombudsman, anybody that can help us?

Two old age pensioners. Thank you

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Posted: Thu Feb 15, 2024 1:17pm

Martyn1986

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Posted: Thu Feb 15, 2024 1:17pm

Do you know where their office is? You could go and see them. Hopefully you didn't loose too much money

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Posted: Thu Feb 15, 2024 1:22pm

Annafj

Original Poster

Posts: 35

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Location: San Miguel de Salinas

Joined: 15 Apr 2023

Posted: Thu Feb 15, 2024 1:22pm

Martyn1986 wrote on Thu Feb 15, 2024 1:17pm:
Do you know where their office is? You could go and see them. Hopefully you didn't loose too much money

I think they are in Madrid

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Posted: Thu Feb 15, 2024 1:25pm

Martyn1986

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Posted: Thu Feb 15, 2024 1:25pm

Annafj wrote on Thu Feb 15, 2024 1:22pm:
I think they are in Madrid

Try asking someone who speaks Spanish to call up and ask whats happening

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Posted: Thu Feb 15, 2024 1:48pm

George55

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Location: Villamartin

Joined: 29 Dec 2020

Posted: Thu Feb 15, 2024 1:48pm

They are in Barcelona - looking at the details on their website and a quick Google around the company, I'm less inclined to think it's a scam and more inclined to think it's just very bad service.

They have a physical presence as well as an online shop and you can collect orders from their warehouse (as opposed to delivery). Google maps street view (admittedly from 2022) allows you to see the physical property at the location they state on their website. Corporate information suggests reasonable turnover levels and confirms a number of permanent employees.

So I actually think it's more likely they're just rather inept (or overwhelmed) - and this seems to be confirmed with the reviews at Trustpilot etc.

Clearly none of this is ideal from your perspective, but hopefully it can all be resolved by them pulling their finger out or you (if able) claiming money back via the bank.

Posted: Thu Feb 15, 2024 2:29pm

John123456

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Location: Benidorm

Joined: 27 Feb 2021

Posted: Thu Feb 15, 2024 2:29pm

The contents of this link describes what you need to do to make a complaint.

https://sgmlegalspain.com/how-to-formally-complain-in-spain/

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Posted: Thu Feb 15, 2024 2:53pm

RonTT

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Location: Santa Pola

Joined: 26 Nov 2022

Posted: Thu Feb 15, 2024 2:53pm

I assume Spain does not have the same debit / credit card guarantees as the UK, ie can you claim back from the card you used to pay.

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Posted: Thu Feb 15, 2024 3:18pm

Annafj

Original Poster

Posts: 35

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Location: San Miguel de Salinas

Joined: 15 Apr 2023

Posted: Thu Feb 15, 2024 3:18pm

RonTT wrote on Thu Feb 15, 2024 2:53pm:
I assume Spain does not have the same debit / credit card guarantees as the UK, ie can you claim back from the card you used to pay.

Thank you all for your help. I have received a message from the company that they were facing an incident and the will try to sort it asap and send my washing machine shortly. Based on all that happened and all feedback, including in Facebook we were logically thinking that they are scam. But, let's see what happens.

Thank you all again

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Posted: Sat Feb 17, 2024 8:53am

Annafj

Original Poster

Posts: 35

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Location: San Miguel de Salinas

Joined: 15 Apr 2023

Posted: Sat Feb 17, 2024 8:53am

Annafj wrote on Thu Feb 15, 2024 3:18pm:
Thank you all for your help. I have received a message from the company that they were facing an incident and the will try to sort it asap and send my washing machine shortly. Based on all that happened and all feedback, including in Facebook we were logically thinking that they are scam. But, le...

Read more...

...t's see what happens.
Thank you all again

The Sihogar finally delivered the washing machine with free warranty for 10 years! Not only delivered but connected as well, so after all I am happy and will order more from that company, the Sihogar is not scam as I thought. Thank you all for help.

Posted: Sat Feb 17, 2024 9:09am

Grannyrose

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Posted: Sat Feb 17, 2024 9:09am

Annafj wrote on Sat Feb 17, 2024 8:53am:
The Sihogar finally delivered the washing machine with free warranty for 10 years! Not only delivered but connected as well, so after all I am happy and will order more from that company, the Sihogar is not scam as I thought. Thank you all for help.

Really pleased to read that you now have the washing machine you ordered and paid for. In truth, if I needed to buy anything like a washing machine, I’d buy it locally , more for peace of mind and faster service. Did you save a lot of money on the transaction? Now, in the cool light of day, was it worth all the worry, the delay, the trauma, the emails, the lot?