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Internet purchase - Page 3

Tony810

Posted: Mon Jun 7, 2021 10:34am

Posts: 58

34 helpful points

Location: Punta Prima

Joined: 30 Aug 2018

Posted: Mon Jun 7, 2021 10:34am

When you go on Amazon ES the majority of things you buy from there originate from the UK, although it looks like you’re getting a bargain wait until you see the postage daylight r

robwatson2

Posted: Mon Jun 7, 2021 10:41am

robwatson2

Original Poster

Posts: 173

12 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Mon Jun 7, 2021 10:41am

Tony810 wrote on Mon Jun 7, 2021 10:34am:

When you go on Amazon ES the majority of things you buy from there originate from the UK, although it looks like you’re getting a bargain wait until you see the postage daylight r

This was not a Amazon purc

Saddlepillar

Posted: Mon Jun 7, 2021 12:23pm

Saddlepillar

Helpful member

Posts: 164

113 helpful points

Location: Torrevieja

Joined: 28 Mar 2020

Posted: Mon Jun 7, 2021 12:23pm

Annier999 wrote on Sat Jun 5, 2021 12:09pm:

Amazon will always refund if goods not received. Have you asked for your money back? 

Where can I contact Amazon.  Ì know it's too much to expect to speak with someone but a simple email address would do. Someone who would reply.   Maybe it's the postal service in Spain. Ì ordered lots of items from Wish and Amazon and they never arrived.  It has taught me not to order anything too expensive. These sellers are very easy to contact before you purchase but when they have your money it's " Goodnight Dick "

Annier999

Posted: Mon Jun 7, 2021 3:17pm

Annier999

Helpful member

Posts: 254

238 helpful points

Location: La Mata

Joined: 28 Jul 2015

Posted: Mon Jun 7, 2021 3:17pm

Saddlepillar wrote on Mon Jun 7, 2021 12:23pm:

Where can I contact Amazon.  Ì know it's too much to expect to speak with someone but a simple email address would do. Someone who would reply.   Maybe it's the postal service in Spain. Ì ordered lots of items from Wish and Amazon and they never arrived.  It has taught me no...

...t to order anything too expensive. These sellers are very easy to contact before you purchase but when they have your money it's " Goodnight Dick "

Wish are terrible and I think based in China. Amazon are much more reliable. Did you order from Amazon.es or UK or DE?

Two suggestions:-

1. Go into your orders and locate the missing item. You’ll probably find some options for contacting seller to ask where your order is.

2. Go into the help pages of the site you used to find how to get a refund. 

Sorry I can’t be more specific as I don’t know which site of Amazon you used. I’d advise Amazon.es or Amazon.de to avoid customs delays and charges. 

petesa

Posted: Wed Jun 9, 2021 4:57pm

Posts: 11

8 helpful points

Location: Torrevieja

Joined: 4 Jan 2020

Posted: Wed Jun 9, 2021 4:57pm

Saddlepillar wrote on Sat Jun 5, 2021 10:54am:

Ì bought a folding table  that we could bring for a picnic from Amazon .  It cost 40 euro.  Ì got a message from Amazon  asking if I was happy with my purchase.  I never received the table.  Ì tried to contact them but couldn't.   They do what they like ...

...and the customer is nobody.  I'll never touch Amazon again.  Or was it the postal service somewhere " misplaced " it.   I've heard it said  that sometimes when you think you are getting a bargain you might end up paying twice.  That's me.

I bought an article from Amazon and was debited twice, it took me two months to get a refund re visa, Amazon still maintained that I had reordered the same article, they assume most people won't chase for 30 euros but it's the principle, taking the loss isn't helping other people who have the same problem. I will never deal with them again, licensed bandits! 

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Elaine23

Posted: Wed Jun 9, 2021 5:36pm

Posts: 51

44 helpful points

Location: Bocairent

Joined: 23 Mar 2020

Posted: Wed Jun 9, 2021 5:36pm

Many scams like that when buying through the Internet and Facebook links.  I was caught out with a similar issue but fortunately paid by credit card so they refunded the money.  Banks sadly don’t seem to help in that way and apart from naming and shaming the company I think it is a question of acceptance and only pay by credit card in the future.  Sorry for you as I know how it feels.

robwatson2

Posted: Wed Jun 9, 2021 5:45pm

robwatson2

Original Poster

Posts: 173

12 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Wed Jun 9, 2021 5:45pm

Elaine23 wrote on Wed Jun 9, 2021 5:36pm:

Many scams like that when buying through the Internet and Facebook links.  I was caught out with a similar issue but fortunately paid by credit card so they refunded the money.  Banks sadly don’t seem to help in that way and apart from naming and shaming the company I think it is a qu...

...estion of acceptance and only pay by credit card in the future.  Sorry for you as I know how it feels.

We did pay by credit card, but bank doesn’t want to know as we are in possession of goods, although they are totally useless .At least 5 times too small

robwatson2

Posted: Wed Jun 9, 2021 5:48pm

robwatson2

Original Poster

Posts: 173

12 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Wed Jun 9, 2021 5:48pm

Annier999 wrote on Mon Jun 7, 2021 3:17pm:

Wish are terrible and I think based in China. Amazon are much more reliable. Did you order from Amazon.es or UK or DE?

Two suggestions:-

1. Go into your orders and locate the missing item. You’ll probably find some options for contacting seller to ask where your order is.

2. Go into the help pages of the site you used to find how to get a refund. 

Sorry I can’t be more specific as I don’t know which site of Amazon you used. I’d advise Amazon.es or Amazon.de to avoid customs delays and charges. 

We did not order from Amazon 

robwatson2

Posted: Wed Jun 9, 2021 5:51pm

robwatson2

Original Poster

Posts: 173

12 helpful points

Location: Villamartin

Joined: 16 Sep 2016

Posted: Wed Jun 9, 2021 5:51pm

Annier999 wrote on Mon Jun 7, 2021 3:17pm:

Wish are terrible and I think based in China. Amazon are much more reliable. Did you order from Amazon.es or UK or DE?

Two suggestions:-

1. Go into your orders and locate the missing item. You’ll probably find some options for contacting seller to ask where your order is.

2. Go into the help pages of the site you used to find how to get a refund. 

Sorry I can’t be more specific as I don’t know which site of Amazon you used. I’d advise Amazon.es or Amazon.de to avoid customs delays and charges. 

We did no order from Amaz

Stevec2x

Posted: Wed Jun 9, 2021 5:51pm

Stevec2x

Super helpful member

Posts: 1860

1057 helpful points

Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Wed Jun 9, 2021 5:51pm

robwatson2 wrote on Fri Jun 4, 2021 8:26pm:

Hi ,

My bought a pair or trousers off the internet company, arrived a month later at least 5 times too small,

Original costs approx 34€ , they won’t refund money, have offered a €10 voucher, or €7 refund , rejected both.

Bank won’t do a chargeback 

Anybody have any ideas how to proceed 


thanks

Which internet company?

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