Doyouspain and Goldcar - Page 2

Hi....

After looking at the table of charges I'm a little gobsmacked.

I use DYS about 5 times a year and have never had a problem with any car company charging those prices apart from a small airport tax which seems the norm now.

The fuel charges I can understand as you get ripped off and it appears on face value for the other items as some kind of tourist ripoff. As other members have said it's best to do the full to full although you do get a higher charge then for the car at the outset.

I only hire cars now as it's cheaper than taxis at the times of year I travel. I use my own car when I get to my home.

After reading all the latest scams I'm thinking I might just use the onsite parking on an annual basis.

Regards

OK, the small print given on the DYS voucher is here https://photos.app.goo.gl/oWkWaFkBS6scKEgj7

It contains bands of charges. What they have actually charged is mysterious because they loosely agree with what we have been charged but there is nothing exact. The EUR 88 comes from "office charge", "flex fuel" and "extra charge". These aren't mentioned by name on the DYS voucher but I dare say they would be able to pin some relevance to them if we complained. 

I think this escapade should simply serve to show that the prices on DYS cannot be a useful comparison between rental companies because the extra charges, that do not seem to be given other in bands of vague extra charges in the rental voucher, are a significant extra (EUR 88 + EUR 70) compared to the upfront cost (EUR 274.96) given when comparing rental companies on the DYS website.

Interesting!

https://www.facebook.com/695193289/posts/533990370695286/?substory_index=10&sfnsn=mo

Hi, looking at the receipt it looks like you got the full/empty/refund fuel option. whenever you go for the full/full option the whole amount is refunded (as long as its full). Sometimes on DYS if you change your search criteria it defaults back to full/empty refund as the fuel option. 

Booking is a distant memory, and I can't remember exactly what fuel option we chose, but my best recollection is that this time, because we would be here for more than 3 weeks, we booked the much cheaper option of full to empty. 

On arrival we were told we would pay for fuel then, and an attempt was made to do this on my UK credit card. I think she messed up for some reason and this payment didn't go through. This would explain why they charged the EUR 70 when we brought the car back. 

To reflect on this, I used to get mad with the car rental people and complain about everything I found unjust. Like any business they have to make money and I have had some ridiculously cheap rentals out of season, so I expect, like all the other tourists, to get ripped off in the summer months and try not to let it destroy my karma. 

But, having said that, the purpose of a comparison site such as DYS is to compare. I think they should accurately expose all the extra costs and add them to the total when they make a comparison with others. Like Ryanair avoid full exposure of extra charges in price comparison websites, many of the Spanish car rental companies do the same. It is for the comparison companies, in my opinion, to tease out each and every extra charge likely to be levied: with a flight this includes a standard cabin bag and with car rental this includes the fuel you use, the bond you have to give if you use your own insurance, and the seemingly random and arbitrary airport taxes and extra charges.

I agree, I have rented cars in Alicante 3-4 times a year for around 10 years normally using DYS. You have to be so careful as they will jump on the minutest of things to get extra charges out of you. I was caught this year by OK cars for the first time whereby the tiniest of scuffs (not seen by me) and invisible from above was miraculously found by their attendant by kneeling down and looking under the car. After getting hit for €280 (claimed back from insurance) I opened a case with them to dispute. They sent 3 photos of the damage and it could only be seen on one of "their" photos. It really is a "buyer beware" scenario with these companies.

I think I might have started this thread when we rented in the summer. We have just rented, directly with Goldcar for autumn half term 2019. 

They have charged 125 Eur for alleged scuffing of a wheel. My son, fortunately, photographed this wheel in the car park when we took delivery. Due to the unfathomable photo inclusion on this website please see http://tiny.cc/pcklfz

I think we have got the correct wheel and coincidentally orientation. I am at a loss to see any significant extra damage. How do I contest this? Goldcar do not seem to have an email address. They email you their decision to dip into your deposit from [email protected] which is not helpful if you wish to contest it. 

Try taking it up with your credit card provider, I was successful with mine and they were well aware of car rental companies tactics.

Yes, thank you, I have just done that with Natwest and they will act to contest the payment when the debit actually appears in a couple of days. But I really want to talk directly with Goldcar because this should not have happened in the first place. I feel sorry for anybody who did not photograph their Goldcar car.

Disgraceful........absolutely.