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Do not rent from Gold car

Posted: Wed Sep 4, 2019 11:03pm
3 replies223 views7 members subscribed
dfinglas

Posts: 15

8 helpful points

Location: Cabo Roig

Joined: 28 Jan 2018

I was recently rented a car in Alicante airport from Gold car when we arrived it was late 11pm so went to the desk and got the usual nonsense from the the person behind the desk about taking out there car insurance which I declined as it was very expensive they told me to check the car and make sure there was no scratches above 50mm ,there where a few small chips and scrapes from what I could see as it was pitch dark in the carpark so I had to use my torch on my phone it was late and I was tired so just I just checked it out quickly the next morning I checked it over in the day light and noticed a very small scrape on the rim of the wheel which I did not do to it and didn't think much of it. I dropped the car back 2 weeks later after a great holiday and then I got an email the next day to say I had put a scrape on the rim of the wheel and are charging me €100 I rang them and complained and they told me to file a complaint on the website so I did I recieved and email a few days later to say that I was still get charged the money there the worst car hire company I have delt with Spain 

Do not rent from these robbing gangsters watch this on you tube 

https://m.youtube.com/watch?v=I3UoXmf8zrw&feature=youtu.be#dialog

 
GCfromVC

Posted: Thu Sep 12, 2019 6:56pm

GCfromVC

Very helpful member

Posts: 798

520 helpful points

Location: La Marina

Joined: 18 Jan 2018

Posted: Thu Sep 12, 2019 6:56pm

I didn't think that scratches to wheels were chargeable?

UKHandyMan4Hire

Posted: Sat Sep 14, 2019 6:34pm

UKHandyMan4Hire

Very helpful member

Posts: 800

919 helpful points

Location: Aspe

Joined: 22 May 2018

Posted: Sat Sep 14, 2019 6:34pm

GCfromVC wrote on Thu Sep 12, 2019 6:56pm:

I didn't think that scratches to wheels were chargeable?

Then you are in for a nasty surprise! 

They most certainly are and are a) a common issue due to people kerbing them whilst parking, typically on the 'wrong' side compared to their home use, and b) IF you fail to point anything out to the hiring company, they will jump on the problem and charge you EVEN if the issue was an existing issue!

This is one of the reasons I am working on my database forum for car hires, so anyone hit with a claim against them can check to see if the problem was already recorded by a previous user... then we can prove the scams even more

My advice, record EVERYTHING as per the guides listed here How to Hire a Car in Spain - A Full Comprehensive Guide

Hope it helps

765

Posted: Sun Sep 15, 2019 9:28am

765

Posts: 71

3 helpful points

Location: Catral

Joined: 20 Mar 2018

Posted: Sun Sep 15, 2019 9:28am

Hi all

I have just had exactly the same situation with record go,they have been great in

the past but I will NOT use them again.

They went straight for one of the wheels said I had scratched it,I clearly did not.

I now have been charged € 170

RIP of for existing damage that I did not photograph on collection.

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