Scammed by UK Cronid-19 Test & Trace

GordonH605 wrote on Mon Jun 14, 2021 5:37pm:

Are you describing the same experience at Folkestone or is your complaint about something that happened on another occasion?

It was very clear on the UK government web site when these tests were introduced that you couldn't use NHS test and trace so that shouldn't have been a surprise to you at Folkestone....

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You paid a lot more for your tests than you would do if you travelled now and it's obvious you have not received what you should have done.  Does it really matter though?  You were able to fill in the passenger locator form using the test booking reference number and you got home.  If the testing company didn't fulfil their service obligation it makes no difference at all to you as it's not a problem you created and the results are almost certain to be negative anyway.  I think you got correct advice from Test and Trace to use the NHS service after you arrived if you were really concerned about the possibility of being positive.

There is undoubtedly a racket going on with the long list of dodgy looking outfits on the government 'approved' list but it looks like Randox is now trying to dominate the market with a decent service.

Hancock's department must be buried under a mountain of complaints - if you want your money back I would go to your credit card issuer and request a 'chargeback'.  They are responsible if you buy something with their card and the supplier doesn't deliver or fulfil the contract.

Davee57 wrote on Mon Jun 14, 2021 6:17pm:

Two separate incidents, one Easter, the other last week.

Not even an acknowledgment from the company ! Took the money and nothing. It does effect me by the fact there’s a principal at stake here and there’s far too many fly by night outfits and spiv operators profiteering out of this crisis and I see the government standing idly by and allowing it,...

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... in some cases even facilitating the opportunity and colluding. 

Davee57 wrote on Mon Jun 14, 2021 12:12pm:

Having spent hundreds of pounds at Easter when held to ransom at the Folkestone border for the Day2 & 8 package I was told you can’t use NHS tests for travel purposes.

Fair enough I thought it’s my choice to travel but I still felt the charges were extortionate.

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 My latest experience has left me so seething and angry that I felt I must share this here.

This is my letter of complaint to Matt Hancock’s DoH complaints dept.

‘ It is with regret that I must inform that the supplier of the kits RT Diagnostics has failed to deliver as guaranteed.

A) to provide the kits on or soon after day 2 on arrival in the UKAndB)Failed to supply a result within 48 hours of receiving a day 2 test specimen.As the invoice evidences below they have not only failed their own guarantee but those set out in the Home Office supply contract.As a result under the Sales of Goods Act they have failed to deliver ‘invitation to treat’ .I therefore require a full refund of £168.00’To bring you up to date since I wrote this, today is exactly a week since I returned from Spain and still no day 2 test result , tomorrow I’m due to take Test day 8. Why bother!?I voiced my complaint when the government test and trace rang , which they do every day. Their response left me fuming!It was “get tested at your local nhs testing centre!” In other words do what I tried to do at Easter but was told by UK border you cannot use NHS testing for travel purposes.I have looked carefully at the company background to RT Diagnostics and their numerous other trading names. The directors have some dubious credentials including leading Brexiteers and one stands as a candidate for UK Reform Party.I hate being scammed even more so by my government that is supposed to protect my well-being and interests.I suggest avoid at all costs using RT Diagnostics, ReCova-19 and all their other aliases. 

I’m going to start putting together a dossier on this growing scandal and go to a trusted media outlet with my findings. If you have any similar experiences please share.David

GordonH605 wrote on Mon Jun 14, 2021 5:37pm:

Are you describing the same experience at Folkestone or is your complaint about something that happened on another occasion?

It was very clear on the UK government web site when these tests were introduced that you couldn't use NHS test and trace so that shouldn't have been a surprise to you at Folkestone....

Read more...

...

You paid a lot more for your tests than you would do if you travelled now and it's obvious you have not received what you should have done.  Does it really matter though?  You were able to fill in the passenger locator form using the test booking reference number and you got home.  If the testing company didn't fulfil their service obligation it makes no difference at all to you as it's not a problem you created and the results are almost certain to be negative anyway.  I think you got correct advice from Test and Trace to use the NHS service after you arrived if you were really concerned about the possibility of being positive.

There is undoubtedly a racket going on with the long list of dodgy looking outfits on the government 'approved' list but it looks like Randox is now trying to dominate the market with a decent service.

Hancock's department must be buried under a mountain of complaints - if you want your money back I would go to your credit card issuer and request a 'chargeback'.  They are responsible if you buy something with their card and the supplier doesn't deliver or fulfil the contract.

Davee57 wrote on Mon Jun 14, 2021 6:17pm:

Two separate incidents, one Easter, the other last week.

Not even an acknowledgment from the company ! Took the money and nothing. It does effect me by the fact there’s a principal at stake here and there’s far too many fly by night outfits and spiv operators profiteering out of this crisis and I see the government standing idly by and allowing it,...

Read more...

... in some cases even facilitating the opportunity and colluding. 

swcoulthurst wrote on Mon Jun 14, 2021 9:09pm:

It's an absolute joke Dave. What's the point if a) they frequently dont arrive and b) if they do arrive, the results dont. As you say people are making a fortune out of this and not fulfilling their obligations. It's just to discourage travel by making it too expensive.

GordonH605 wrote on Mon Jun 14, 2021 9:20pm:

PS to my previous reply.  I'd suggest you write to your local MP rather than Hancock.  I see today the Speaker has become infuriated by Parliament being denied any say in the matters concerning Covid and there is a lot of opposition building among Conservative MPs at least.  The La...

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...bour party are as limp and compliant as ever.