Water billing

Posted: Wed Nov 4, 2020 6:55pm

4 replies184 views3 members subscribed

Posts: 40

12 helpful points

Location: Denia

Joined: 13 Jul 2018

I have just had 186e bill taken by DD from my bank account payable to Aqualia for water usage. My normal bill is between 30-35e per month. However no bill has been forwarded in the normal way.

I suspected a possible leakage problem but a friend over there in Denia has suggested it may be a charge relating to Covid-19 preventative measures. Has anyone else heard this?

Also I cannot locate the email address to contact them so I would appreciate this info.

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Posted: Wed Nov 4, 2020 7:19pm

elinspain

Legendary helpful member

Posts: 3248

4131 helpful points

Location: La Mata

Joined: 4 May 2018

Posted: Wed Nov 4, 2020 7:19pm

Hello

Wow! that's a huge amount. I would lean towards the suggestion that there is a leak somewhere - I feel sure there has been no Covid 19 preventative measures in relation to water supply anywhere in the region, my urbanisation bills are just as normal & I haven't seen it mentioned on the forum.

Aqualia

Carrer Abu-Zeyan, 13

Closed ⋅ Opens 9AM Thu · 900 814 081

This is all I can see for Aqualia in Denia but can't find an email address, if anyone else knows it, I hope they will post it on here to help you sort this out...Good luck

Cheers

Elinspain

Posted: Thu Nov 5, 2020 1:15am

dinnerout

Legendary helpful member

Posts: 2191

2447 helpful points

Location: Beniarbeig

Joined: 18 Sep 2015

Posted: Thu Nov 5, 2020 1:15am

elinspain wrote on Wed Nov 4, 2020 7:19pm:
Hello
Wow! that's a huge amount. I would lean towards the suggestion that there is a leak somewhere - I feel sure there has been no Covid 19 preventative measures in relation to water supply anywhere in the region, my urbanisation bills are just as normal & I haven't s...

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...een it mentioned on the forum.
Aqualia
Carrer Abu-Zeyan, 13
Closed ⋅ Opens 9AM Thu · 900 814 081
This is all I can see for Aqualia in Denia but can't find an email address, if anyone else knows it, I hope they will post it on here to help you sort this out...Good luck
Cheers
Elinspain

There is at least one guy in that office who speaks English, if you are not fluent ask for service in English and they might put you through to him if he's available.

They're pretty efficient in there but mostly Spanish speakers.

Edit, ps, I haven't had a variation on my charges either

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Posted: Thu Nov 5, 2020 10:23am

JRG1

Original Poster

Posts: 40

12 helpful points

Location: Denia

Joined: 13 Jul 2018

Posted: Thu Nov 5, 2020 10:23am

Thanks for your replies/help. I will contact them & see what has happened. Meter/property being checked today so fingers crossed!

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Posted: Sun Nov 8, 2020 8:12pm

Peter R

Posts: 42

12 helpful points

Location: Denia

Joined: 26 Jun 2020

Posted: Sun Nov 8, 2020 8:12pm

Hi

My bill has be consistent but an extra charge of 1.68 € is added and paid separately not sure what the charge is for but it is not as high as the charge you have got

Call and check .

Out water supply is turned of when we are not at the villa

Can someone go to your property and check out for leakage I.e. toilets