Dendarlo wrote on Wed Oct 12, 2022 12:50pm:
Sabadell pr
If you would like to explain the problems we could probably help.
Steve
tebo53 wrote on Wed Oct 12, 2022 1:46pm:
If you would like to explain the problems we could probably help.
Steve
Tried to get an account closed but each time we get told must have our advisor to do this repeatedly told she will contact , even manager emailed she will be in touch next week 5 th week of same stuff
Posted: Wed Oct 12, 2022 3:29pm
Very helpful member
Worlds shittest banks are in Spain, if you're rich they give you free accounts if you're poor they charge you.... surely it should be the other way round
Posted: Wed Oct 12, 2022 4:01pm
Helpful member
Martyn1986 wrote on Wed Oct 12, 2022 3:29pm:
Worlds shittest banks are in Spain, if you're rich they give you free accounts if you're poor they charge you.... surely it should be the other way round
Customer Service are dirty words in Spain they take your money, but try and get any problems sorted out and you are on your own. Wouldn't it be nice if when there is a problem we hear the words " I'm sorry you have a problem, let me see what I can do to sort it out for you" Friend of ours was getting text messages from her Bank advising her there was an update needed and if she did not do it her account would be frozen so into the Bank my friend went showed the text messages to the cashier who looked blankly at her and said she had no idea what it was about. Rather than say, sorry I don't know but let me find out for you. My friend was left none the wiser. Looking blank seems to be the default position for anyone in customer facing roles, wonder if they go on a training course to perfect the look, oh and let's not forget the spanish shrug taught along side the blank look and miserable g*t.
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TP20 wrote on Wed Oct 12, 2022 4:01pm:
Customer Service are dirty words in Spain they take your money, but try and get any problems sorted out and you are on your own. Wouldn't it be nice if when there is a problem we hear the words " I'm sorry you have a problem, let me see what I can do to sort it out for you" Friend of ours was get...
Read more...
...ting text messages from her Bank advising her there was an update needed and if she did not do it her account would be frozen so into the Bank my friend went showed the text messages to the cashier who looked blankly at her and said she had no idea what it was about. Rather than say, sorry I don't know but let me find out for you. My friend was left none the wiser. Looking blank seems to be the default position for anyone in customer facing roles, wonder if they go on a training course to perfect the look, oh and let's not forget the spanish shrug taught along side the blank look and miserable g*t.
Hi Martyn, Looks like Sabadell Santa POla. Ron
Posted: Thu Oct 13, 2022 7:44am
Very helpful member
ronjohan wrote on Thu Oct 13, 2022 7:05am:
Hi Martyn, Looks like Sabadell Santa POla. Ron
Its all of them, sabdel in particular. They take direct debits out sometimes a week early because the first is on a weekend then charge you because you havent yet put the money in and then charge you for missing their unknown change of plan to the agreement so charged 80euro. I'm in debt because they wouldn't take payment from me when I wanted to pay my credit card early, I was informed that I had to wait and pay it over three months, even though I knew in three months I would have the money, it was just coming upto the pandemic
Posted: Thu Oct 13, 2022 10:03am
Helpful member
Thieves and liars.
The Sabadell bank in La Marina confirmed they had cancelled my insurance policy with them. Its only later when I tried to close my account and they said I couldn't as I had my insurance with them that I realised they had still taken the following years premium for that policy. The teller then claimed I had never cancelled it until I showed him the e-mails from him personally that confirmed I had, he then reluctantly closed my account but I never got the refund he promised.
Posted: Thu Oct 13, 2022 2:03pm
Legendary helpful member
TP20 wrote on Wed Oct 12, 2022 4:01pm:
Customer Service are dirty words in Spain they take your money, but try and get any problems sorted out and you are on your own. Wouldn't it be nice if when there is a problem we hear the words " I'm sorry you have a problem, let me see what I can do to sort it out for you" Friend of ours was get...
Read more...
...ting text messages from her Bank advising her there was an update needed and if she did not do it her account would be frozen so into the Bank my friend went showed the text messages to the cashier who looked blankly at her and said she had no idea what it was about. Rather than say, sorry I don't know but let me find out for you. My friend was left none the wiser. Looking blank seems to be the default position for anyone in customer facing roles, wonder if they go on a training course to perfect the look, oh and let's not forget the spanish shrug taught along side the blank look and miserable g*t.
I am not surprised the cashier had no idea. These types of messages are usually spam or phishing of some kind and should usually not be touched with the proverbial barge pole.
Stephanie86 wrote on Thu Oct 13, 2022 2:03pm:
I am not surprised the cashier had no idea. These types of messages are usually spam or phishing of some kind and should usually not be touched with the proverbial barge pole.
SERVICE is NON EXISTENT HERE! Ronald
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