Electricity: phantomatic consumption

Posted: Mon Dec 3, 2018 3:52pm

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leon54

Posts: 101

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Location: Guardamar del Segura

Joined: 7 May 2018

Hi there, sorry for opening another post on electricity and Iberdrola in particular.

On Friday 30 Nov I received an email from them to inform me that my current consumption - the last invoice run until 21 October - was Euro 6.62.

I was dumbfounded.

I told them that I returned to the UK on 19th October and that every time I leave for the UK I switch off the electricity from the mains !

Their answer has been that since I have a smart meter installed ( can anybody suggest where I would find it ??) all reading are true.

Apart from ghosts I do not know who else might have access to my apartment . I changed the lock back in June.

Is anybody else experiencing false reading/invoicing from Iberdrola ?

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Posted: Mon Dec 3, 2018 6:24pm

Kenneth1

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Location: La Marina

Joined: 3 Feb 2017

Posted: Mon Dec 3, 2018 6:24pm

What was your actual consumption in kW?

Remember, you pay for invoiced capacity, meter rental, and maybe, electrical protection insurance, even when your usage is zero.

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Posted: Mon Dec 3, 2018 7:39pm

craig245t

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Location: Playa Flamenca

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Posted: Mon Dec 3, 2018 7:39pm

leon54 wrote on Mon Dec 3, 2018 3:52pm:
Hi there, sorry for opening another post on electricity and Iberdrola in particular.
On Friday 30 Nov I received an email from them to inform me that my current consumption - the last invoice run until 21 October - was Euro 6.62.

Read more...

I was dumbfounded.
I told them that I returned to the UK on 19th October and that every time I leave for the UK I switch off the electricity from the mains !
Their answer has been that since I have a smart meter installed ( can anybody suggest where I would find it ??) all reading are true.
Apart from ghosts I do not know who else might have access to my apartment . I changed the lock back in June.
Is anybody else experiencing false reading/invoicing from Iberdrola ?

We're new owners and are with Iberdrolla. We could switch off and not return for months but we'd still expect a monthly bill. It's just the way it is in Spain.....I believe the charges as Kenneth said are standing charges and equipment rental

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Posted: Tue Dec 4, 2018 7:04am

Movingon

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Location: Albatera

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Posted: Tue Dec 4, 2018 7:04am

'Dumbfounded' over €6.62, really?

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Posted: Tue Dec 4, 2018 8:41am

leon54

Original Poster

Posts: 101

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Location: Guardamar del Segura

Joined: 7 May 2018

Posted: Tue Dec 4, 2018 8:41am

Yes really! And not for the amount but because iberdrola calls it

Current consumption amount: 6,62 €

"consumption" and not invoice or standing charge.

No sarcasm but positive contribution would be nicer.

Posted: Tue Dec 4, 2018 8:43am

leon54

Original Poster

Posts: 101

17 helpful points

Location: Guardamar del Segura

Joined: 7 May 2018

Posted: Tue Dec 4, 2018 8:43am

craig245t wrote on Mon Dec 3, 2018 7:39pm:
We're new owners and are with Iberdrolla. We could switch off and not return for months but we'd still expect a monthly bill. It's just the way it is in Spain.....I believe the charges as Kenneth said are standing charges and equipment rental

I went back to read again their message and they describe the charge as

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Posted: Tue Dec 4, 2018 8:55am

Willy

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Location: Benijofar

Joined: 26 Feb 2018

Posted: Tue Dec 4, 2018 8:55am

You really need to check they are reading the correct meter as we know someone who was having the wrong meter read and it took phonographs many phone over several months and a solicitors letter to sort it out!

Good luck.

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Posted: Tue Dec 4, 2018 9:43am

Kenneth1

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Location: La Marina

Joined: 3 Feb 2017

Posted: Tue Dec 4, 2018 9:43am

leon54 wrote on Mon Dec 3, 2018 3:52pm:
Hi there, sorry for opening another post on electricity and Iberdrola in particular.
On Friday 30 Nov I received an email from them to inform me that my current consumption - the last invoice run until 21 October - was Euro 6.62.

Read more...

I was dumbfounded.
I told them that I returned to the UK on 19th October and that every time I leave for the UK I switch off the electricity from the mains !
Their answer has been that since I have a smart meter installed ( can anybody suggest where I would find it ??) all reading are true.
Apart from ghosts I do not know who else might have access to my apartment . I changed the lock back in June.
Is anybody else experiencing false reading/invoicing from Iberdrola ?

I'll ask again, if you really want some help! What was your actual consumption? Try posting a copy of your bill and someone may be able to explain it to you. My invoice for November was €15+ and my consumption was 0 kW.

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Posted: Tue Dec 4, 2018 4:56pm

wrypop

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Joined: 12 Jan 2017

Posted: Tue Dec 4, 2018 4:56pm

leon54 wrote on Tue Dec 4, 2018 8:41am:
Yes really! And not for the amount but because iberdrola calls it
Current consumption amount: 6,62 €

Read more...

"consumption" and not invoice or standing charge.
No sarcasm but positive contribution would be nicer.

A more sensible reaction to a small bill would also be appreciated. Dumbfounded? Extraordinary.