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Business complaints

Posted: Fri Nov 9, 2018 6:40pm
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Nollock32

Posts: 32

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Location: La Marina

Joined: 24 Jun 2018

I am looking for some advice and hope someone can help, I have a complaint to make about a local business, basically I have paid in full for a service and a month later the service is incomplete, odviously I cannot go into detail of who and what the company does but having been here for only two months in spain is there a a route I can take, I have countlessly  phoned visited the company but I am basically getting fobbed off and need outside guidance on how to deal with this within the rules and laws

Many thanks david

Posted: Fri Nov 9, 2018 8:28pm

Roach

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Posted: Fri Nov 9, 2018 8:28pm

There is a thing called a "libro de reclamaciones" (complaints book) and all businesses in Spain have to have one and present it when required by law. Most companies will try and avoid a entry being put into this book as they are followed up (so i've heard), so they may offer to solve your problem if you ask for it.

If you have paid for something and not received it then filling in a compliant is the first thing i would do. In addition, and depending on how serious it is, speak to your lawyer.

Posted: Fri Nov 9, 2018 8:47pm

Nollock32

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Posted: Fri Nov 9, 2018 8:47pm

Many thanks for your reply and helping me to the first step,

Very kind of you,  David

Posted: Sat Nov 10, 2018 7:24am

geoffllo

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Posted: Sat Nov 10, 2018 7:24am

Roach wrote on Fri Nov 9, 2018 8:28pm:

There is a thing called a "libro de reclamaciones" (complaints book) and all businesses in Spain have to have one and present it when required by law. Most companies will try and avoid a entry being put into this book as they are followed up (so i've heard), so they may offer to solve your proble...

 

Read more...

...m if you ask for it.

If you have paid for something and not received it then filling in a compliant is the first thing i would do. In addition, and depending on how serious it is, speak to your lawyer.

I agree with Roach. Asking for a 'Hoja De Reclamación' (a leaf out of the book) is often enough to spur a business into action.

If they can't, or won't, do so, then there is an office in Torrevieja of 'Attención Al Consumidor' - the Spanish version of Trading Standards - where you can denounce the business. Sometimes the threat of doing that is enough!

Geoff.

Posted: Sat Nov 10, 2018 10:29am

Nollock32

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Location: La Marina

Joined: 24 Jun 2018

Posted: Sat Nov 10, 2018 10:29am

Cheers Geoff, thanks for the place in  torrevieja it May come in handy 

Thanks again 

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Posted: Sat Nov 10, 2018 11:47am

geoffllo

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Posted: Sat Nov 10, 2018 11:47am

Hope this helps...

http://torrevieja.es/sal/ayuntamiento/consumo/OMIC/

Geoff.

Posted: Sat Nov 10, 2018 12:44pm

Nollock32

Original Poster

Posts: 32

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Location: La Marina

Joined: 24 Jun 2018

Posted: Sat Nov 10, 2018 12:44pm

Many thanks Geoff

Posted: Sat Nov 10, 2018 7:27pm

ros4111

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Location: Guardamar del Segura

Joined: 13 Sep 2018

Posted: Sat Nov 10, 2018 7:27pm

Do you have any recipe or invoice to show that you paid for something? This is important.

If you have nothing I will connect the recording voice on the phone to have a price you paid them (It is legal to record a conversation if you are speaking). Then I would speak with them nice so they are not in defence position.

After that you can complain harder.

Posted: Sat Nov 10, 2018 8:37pm

Nollock32

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Location: La Marina

Joined: 24 Jun 2018

Posted: Sat Nov 10, 2018 8:37pm

Yes I have the receipt 

And many thanks for your reply

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