Correos can’t find my package

Posted: Sun Dec 5, 2021 7:03pm

4 replies116 views2 members subscribed

Posts: 46

3 helpful points

Joined: 11 Nov 2017

My neighbour sent my spare car key by Correos Express to my U.K. address on 22November for delivery on 24November. The postage cost 36€. Needless to say it’s not arrived. I get no joy when speaking to Correos except to say it should be delivered by Royal Mail. The Spanish tracking can’t be recognised by Royal Mail. The tracking App I have informs me delivery is being tried every day but cannot be completed due to “an incident”. It’s a Mercedes key and replacement will cost 420€.

Has anyone had experience of getting compensation from Correos?

Reply
View 4 replies

Posted: Mon Dec 6, 2021 9:22am

ChristineC

Posts: 317

45 helpful points

Location: Torrevieja

Joined: 12 Sep 2018

Posted: Mon Dec 6, 2021 9:22am

Kentsoc wrote on Sun Dec 5, 2021 7:03pm:
My neighbour sent my spare car key by Correos Express to my U.K. address on 22November for delivery on 24November. The postage cost 36€. Needless to say it’s not arrived. I get no joy when speaking to Correos except to say it should be delivered by Royal Mail. The Spanish tracking can’t be ...

Read more...

...recognised by Royal Mail. The tracking App I have informs me delivery is being tried every day but cannot be completed due to “an incident”. It’s a Mercedes key and replacement will cost 420€.
Has anyone had experience of getting compensation from Correos?

Good morning

I have had successfully contacted Corrreos via fb messenger with favourable results.😀

Posted: Mon Dec 6, 2021 1:25pm

Stephanie86

Legendary helpful member

Posts: 2801

2108 helpful points

Location: Lliber

Joined: 4 May 2017

Posted: Mon Dec 6, 2021 1:25pm

If UK part of delivery is being handled by Royal Mail, somewhere there has to be a record of the relevant transit numbers. What do Royal Mails actually tell you about the apparent inability to deliver? There has to be a contact number on their website or some help function!

Reply

Posted: Mon Dec 6, 2021 2:03pm

Kentsoc

Original Poster

Posts: 46

3 helpful points

Location: Las Filipinas

Joined: 11 Nov 2017

Posted: Mon Dec 6, 2021 2:03pm

Stephanie86 wrote on Mon Dec 6, 2021 1:25pm:
If UK part of delivery is being handled by Royal Mail, somewhere there has to be a record of the relevant transit numbers. What do Royal Mails actually tell you about the apparent inability to deliver? There has to be a contact number on their website or some help function!

Well tbh I don’t know if the UK delivery is being handled by Royal Mail, Correos said it was, but haven’t provided any tracking other than their own. No cards have been left by any courier service to say that delivery has been attempted. I can see from the Correos tracking that they have the package going from Orihuela Costa to Kent. All my details are correct.

So when I’m back in Spain next week I want to have a plan and approach Correos for compensation.

Reply

Posted: Mon Dec 6, 2021 2:44pm