Jet2 leaves Devastated 16 year old granddaughter

This is aweful 🤯

I have read somewhere that the it's actually the UK that don't accept the letters and not the airlines.

All of the EU accept the recovery letter but not the UK.

I'm trying to find it now in my history on my mobile.

Sue 😘

Absolutely terrible but not an isolated incident I'm afraid. 

Steve 

As much as it must be heartbreaking  the rules are quite clear on the U.K. gov website

https://www.gov.uk/foreign-travel-advice/spain/entry-requirements#entry-rules-in-response-to-coronavirus-covid-19

If you scroll down to the entry requirements  it states a recovery certificate is not acceptable.

I think that’s because the NHS do not produce a recovery certificate, unlike the EU where you can download a cert if you’ve recovered from Covid.

There is a section on the SpTH form that has to be completed confirming that you’ve either had a Covid test, or have been double jabbed or have an EU recovery certificate, the fact that there was only a doctors letter and no section for this to tick on the form, means that the SpTH form could not be completed. This should have  warned your family well before travelling to the airport that they didn’t have the necessary documentation.As well as giving her just enough time to take the required PCR test.

How long before the flight was this checked with Jet 2 as we all know that the rules and regulations for entering and exiting countries change on a weekly basis.

Jet 2  and other carriers are held responsible by the government to ensure everyone has the correct paperwork, but they don’t make the rules.It should be both the U.K. and Spanish governments travel advice you should be following, 

Lynn

whether this is right or wrong...there is no excuse for the treatment from the airline duty manager. This particular duty manager needs severely reprimanding, if not sacking.

The 16 year old grandchild could suffer from hidden disabilities, like my own son. This is not new and all the airlines and staff know about this. 

Having just read the first post again, I see that the 16 year old 'does' suffer from hidden disabilities in the form of anxiety...this behaviour is totally unacceptable.

Like I said. "it's aweful 🤯" and travelling is difficult with all the paperwork.

Sue 😘

Hi Sue. I wasnt commenting on your reply. Just in general that the airlines and staff should know how to deal with the situation properly. The right or wrong was about the the system of who accepts what paperwork. Unfortunately you get so much contradicting information and the airlines wont commit themselves to anything. All they usually say is we follow government guidelines...and even they haven't got a clue !

No worries and yes, they should be aware of what is needed and what is not.

Sue 😘

We only have one side of the story!

This is a hard story to comment on, however, I would say to anyone travelling to Spain, if you are not sure whether you should have any additional tests to validate your planned holidays, then check, check and check again.  I won't say anything about the airline staff's behaviour because I was not there in person.  I would like to say though, that when we travelled to Alicante in July, we waited in the check in queue for nearly 2 hours (luckily we had allowed 3 hours at the airport) because of travellers failure to have the correct paperwork in place.  Desperate travellers were trying to upload NHS vaccination records and traveller locator forms on to their phones after the check in staff stated they would not be able to travel without them.  I can well imagine staff getting quite frustrated as were those of us waiting in line.