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Sabadell bank charges on Expansion Premium account - Page 3

tebo53

Posted: Sat Feb 13, 2021 4:43pm

tebo53

Legendary helpful member

Posts: 4837

5035 helpful points

Location: Benidorm

Joined: 29 May 2018

Posted: Sat Feb 13, 2021 4:43pm

Kimmy11 wrote on Sat Feb 13, 2021 2:47pm:

In your opinion, Janice, your branch of Sabadell is "excellent".  In my opinion, and Ian's, they are not.  The poor service I receive from Almoradi branch pre-dates both Covid-19 and Brexit, and continues because of poor customer service skills in branch.

The Sabadell branch at Benidorm has always been helpful and given good service. I agree that their online app is excellent. 

Steve 

George55

Posted: Sat Feb 13, 2021 8:23pm

George55

Helpful member

Posts: 355

384 helpful points

Location: Villamartin

Joined: 29 Dec 2020

Posted: Sat Feb 13, 2021 8:23pm

Kimmy11 wrote on Sat Feb 13, 2021 4:28pm:

Hi Steve,

I tried to move our account to Sabadell's Ciudad Quesada branch, because on the 3 occasions I've used it, the staff there are much better than Almoradi branch.  They said it wasn't necessary as I could use the Quesada branch instead whenever I want, but we know that any procedure which requi...

...res your personal attendance at the bank has to be at your own branch.

As I said previously, they have a good online presence and ATM network, so I just try to do as much as I can without visiting the branch.

Kind regards, 

Kim

I'm intrigued by this.

What could be more "personal" than closing you accout and this is what happened to me (copied and pasted from a post I made previously):

----

As I had moved all my direct debits over, I asked Sabadell how I could close the account on Twitter.

They passed my contact details onto the local branch where the account was opened and I received an email from them advising that to close the account (due to the COVID situation), I needed to arrange an appointment to come into the branch.

The account was opened in Los Alcazares as that is where my solicitor was based - which is in Murcia - and with regional borders closed I told them that I wouldn't be able to travel to do that.

They therefore passed my details on to the La Fuente branch who contacted me - they told me I didn't need an appointment to attend that branch and that I could come in during their opening hours together with ID to close the account which I duly did.

So mildly long story - but to answer you specific question - no, I think you (or someone with PoA) needs to attend in a branch to close the account.

----

It would be interesting to know what a complaint would do if one branch refused to do something and forced you to go to another - what would have happened if that branch was in Murcia for example given the border lockdown!

aadebbah

Posted: Sun Feb 14, 2021 10:49am

Posts: 165

4 helpful points

Location: Denia

Joined: 13 Sep 2018

Posted: Sun Feb 14, 2021 10:49am

Hi ,

I am in Bankia , they are charging 14€/month 

They say they’re I have to have my pension transferred each month on my account in Bankia 

If I want to avoid the 14€ plus to have a saving account 

Bottom line , finances worldwide are going through a very high turbulence and every institution is trying to make cash using all means 

Is it legal ? Of course not ... banks are surveyed by the central bank on each country , son when there is a badly need in cash all means are good and hence become “legal”

I asked a Lawer and said to me that banks are entitled to take fees each month for managing the account .... even though I am not using their credit card , I even want to cancel it 

jm0452

Posted: Sun Feb 14, 2021 7:41pm

jm0452

Helpful member

Posts: 85

98 helpful points

Location: La Zenia

Joined: 22 Mar 2017

Posted: Sun Feb 14, 2021 7:41pm

Used travelwise for any Spanish direct debits or transfers as they have EU IBAN

Arcjedad

Posted: Wed Feb 17, 2021 12:47pm

Posts: 5

1 helpful points

Location: Torrevieja

Joined: 2 Dec 2018

Posted: Wed Feb 17, 2021 12:47pm

I've now opened a N26 bank account, no bank charges and a Spanish iban and closed Sabadell account 

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Woodhai

Posted: Wed Feb 17, 2021 1:02pm

Woodhai

Original Poster

Posts: 36

13 helpful points

Joined: 2 Sep 2019

Posted: Wed Feb 17, 2021 1:02pm

Arcjedad wrote on Wed Feb 17, 2021 12:47pm:

I've now opened a N26 bank account, no bank charges and a Spanish iban and closed Sabadell account 

Hi please tell more about the N26 account. Who is it with? I am sure more people on here would be interested in it.

Ian

Arcjedad

Posted: Wed Feb 17, 2021 1:13pm

Posts: 5

1 helpful points

Location: Torrevieja

Joined: 2 Dec 2018

Posted: Wed Feb 17, 2021 1:13pm

Woodhai wrote on Wed Feb 17, 2021 1:02pm:

Hi please tell more about the N26 account. Who is it with? I am sure more people on here would be interested in it.

Ian

It's a German online bank ,can be opened in about fifteen minutes just need your passport and a smaphone. Just download the app from google apple etc

Barry1066

Posted: Wed Feb 17, 2021 1:51pm

Posts: 16

8 helpful points

Joined: 18 Jan 2019

Posted: Wed Feb 17, 2021 1:51pm

Woodhai wrote on Fri Feb 12, 2021 12:26am:

Thanks Shaun, we use Currencies Direct so I will be contacting them tomorrow. Nothing new for Sabadell to rip you off though.

Ian

I spoke with currencies direct this morning and was told that they are speaking with the banks in the ee requesting they stop charging funds originating from the UK.  Good luck with that I said.

They then told me that if they couldn't come to an agreement they would be transferring funds from the uk to a company in Europe and then forwarding on to their customers bank account.

Customers will no doubt be using other currency dealers who at this time dont incur charges, so the likes of currencies direct will be worried of losing trade.

JM49

Posted: Wed Feb 17, 2021 11:28pm

Posts: 7

Location: Villamartin

Joined: 28 Jan 2020

Posted: Wed Feb 17, 2021 11:28pm

Yes i pay 550£ per month through TorFx, and got full value in Euro's, till now January 2021,Sabadell take 3%, Then i transferred €125 euros in January and was again charged 3%. They also charge €50 per quarter for service management of account 🤔, I live in UK so stuck in limbo. John 🤢

Janice51

Posted: Thu Feb 18, 2021 10:56am

Janice51

Helpful member

Posts: 354

174 helpful points

Location: Villena

Joined: 26 Apr 2019

Posted: Thu Feb 18, 2021 10:56am

I’ve had a Sabadell account in Spain since June 2019. I started paying €35 per quarter until I became resident, then I went into the branch I Originally registered with, along with my Residencia card and the €35 was no longer paid to them.

However, In January 2021, I noticed a message on my online statement saying that I would now be charged €40/quarter! So I made an appointment to go into the bank in January.  This was supposed to be sent to me by post but, as usual, I never received it.

I originally had a Key Account Plus and I changed it to an Expansion Account for state pensioners (or anyone under 29 years of age) where they assure me that I will not pay any charges. I receive my pension in 2 parts, one small amount from Italy and one even smaller amount from the U.K.  This way I am not paying any transfer charges. 

The problem is that you have to keep an eye on the banks as they change policy and conditions at the drop of a hat without informing you specifically.

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