Posted: Sat Feb 13, 2021 8:23pm
I'm intrigued by this.
What could be more "personal" than closing you accout and this is what happened to me (copied and pasted from a post I made previously):
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As I had moved all my direct debits over, I asked Sabadell how I could close the account on Twitter.
They
passed my contact details onto the local branch where the account was
opened and I received an email from them advising that to close the
account (due to the COVID situation), I needed to arrange an appointment
to come into the branch.
The account was opened in Los
Alcazares as that is where my solicitor was based - which is in Murcia -
and with regional borders closed I told them that I wouldn't be able to
travel to do that.
They therefore passed my details on to the La
Fuente branch who contacted me - they told me I didn't need an
appointment to attend that branch and that I could come in during their
opening hours together with ID to close the account which I duly did.
So
mildly long story - but to answer you specific question - no, I think
you (or someone with PoA) needs to attend in a branch to close the
account.
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It would be interesting to know what a complaint would do if one branch refused to do something and forced you to go to another - what would have happened if that branch was in Murcia for example given the border lockdown!