BMN BANKING Takeover??? - Page 2

Hi we had the same problem accessing the account. We sent the money through travel ex as normal but the BMN app didn't work. So reset up with the Bankia App . Put your passport number in and use the same pin....this works same pin and IBAN number is the same.

Thanks BMN for telling us... hope this helps..

Hi everybody, regarding bankia, not been able to speak to anyone yet rang Madrid 50 times this week as we live in England, I have spoken to Iberdrola this morning in English, very good, explained can't access  bank account, but have been advised that if need to ,we can pay over the telephone, but to wait for next bill which is 28/4,  and bankia should pay,  

What a nightmare Spain is sometimes? Thanks for your reply. I will be there at the end of May so hopefully I can sort it.

Thanks for your reply. Yes have tried to do it all on line here - hopeless. Hopefully when I get to the bank at the end of May I will be able to sort it???

OMG what a total nightmare for you. I am just going to hope I can sort it in May when I am next there and also hope no utilities will have been cut off in the meantime. I love Spain but sometimes>>>>>>>>>???

Yes same problem. I rang the cuts service number listed on the note they sent me giving details of my new account number. They said they would call back which they did the next day. The chap spoke English and explained that all was well. I could use my card and all my direct debits Tec were transferred and working. A payment I made into the account visa tran ferwise on 20 th March was there. Just driven down to Santa Pola and card worked at hotels and for fuel. I will go to the bank tomorrow to find out how to get online as before.

I got an email with a forms to download and complete.  We were not given any notice of the changeover but did see a pop-up box saying we needed to insert our email address to get forms.  Obviously all in Spanish (even on the English version of the site).  Overnight the web site changed an instead of our former access code I had to give my passport number instead.  I am currently in the process of notifying all the people with whom we have direct debits about the change in my bank account number, so far all have been paid.  But no one actually informed us that the account number had changed, I just happen to have noticed!  No idea if when I get back to Spain in June if my BMN debit card that I collected from the bank in March will work.

When Cajamurcia changed to BMN it was much more organised and we had no issues at all.  But things changed slowly rather than overnight which was a big help.

Had the same worries. I rang the customer service number and they said someone would call back. They did the next day and in good English said my BIN card could be used and all da's and stand orders had been transferred to the new acc number.  Arrived in Spain on Sunday and I went to bank with passport and they registered me for on line banking. Don' worry. My experience was ok.

Graham

Hi I did it by phone,

I have a similar problem, investment fund inherited from my parents but BMN got taken over!! I have been in contact with a lady called Maria who has quite good English and is extremely helpful. [email protected].

Hope this helps

x