Nicola I have no problem with that but perhaps it’s the manner in which a new forum member was “welcomed” if that person had asked 20 times I could understand the response, they hadn’t they where new.
The value of this forum is only in its membership and how we conduct ourselves even when wound up by the same challenge by different people. I would argue there is an inherent floornin the forum or lack of clarity if you get 20 people a day asking about things already answered and perhaps time may be better spent improving the design rather than members getting a little fed up with each other for either being over attitudinal or overall sensitive. Either way as I said it’s the way we welcome new people that marks us out as a forum and what type of forum we want to be.