Stephanie86 wrote on Tue Jul 18, 2023 2:45pm:
I agree entirely. I do not see how they can avoid payment for partial damage especially as they mention third party works?
Can they be relying on the definition being only if specifically stated, partial damage not being mentioned?
I raised the issue to show that there is inconsistency with their statements to you and what has been inserted into a different policy regarding the causation of loss and that they clearly accepted that neighbouring construction work can cause damage and that it is not subsidence. Whether partial or 100% damage would be irrelevant as it is the cause that is important . A previous policy is not binding on your claim and it is the actual policy wording that you have which is the basis of the contract between you and Liberty. Thus it is necessary to check what your wording says . If Liberty continue to state that the contractor's actions are subsidence then show them Clause A10 and ask them to explain why this causation of damage is separate from subsidence.