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Car rental

Posted: Wed Aug 1, 2018 6:27pm
3 replies98 views4 members subscribed
Dave mackallen

Dave mackallen

Helpful member

Posts: 258

74 helpful points

Location: Denia

Joined: 15 May 2018

Hi,

I arrived at Alicante airport last night,with my 80 year old handicapped sister,and had to phone this click and rent car hire company to pick us up to take us to the car rental office to collect the car I ordered .

When we got there the woman receptionist who was very rude,told me that I should have been there at 10 in the morning,but I told her that I booked for 10 in the evening, and that I gave the order company Do you SPAIN the flight number,which stated land at 9.30 pm.

She said that she never had a flight no, and the car that I had booked and paid for in advance had been re hired and they had no other car to hire me.

As you could imagine how disappointed I was not only for myself,but for my poor invalid siste,who by this time was worn out.

I had to go back to the airport and hire another car for the six days with a cost of 430 Euro,but glad to hire at that last minute.

All I can tell you that this company Click and rent should be avoided at all cost,they are a terrible outfit,and also Do you SPAIN who I originally booked with,just told me that was nothing they could do.

Stevec61

Posted: Thu Aug 2, 2018 9:48am

Stevec61

Super helpful member

Posts: 1430

1201 helpful points

Location: Playa Flamenca

Joined: 3 Jan 2016

Posted: Thu Aug 2, 2018 9:48am

That is shocking to hear, but indicative of how some car rental companies do their business. I’m glad you eventually got sorted, and hope that both you and your sister enjoy the rest of your holiday - be mindful though when you return the hired car to the airport that the hire company don’t try to claim for insignificant scratches, dents etc...

Enjoy Spain, there’s a lot more good people about than bad!

Dave mackallen

Posted: Thu Aug 2, 2018 1:15pm

Dave mackallen

Original Poster

Helpful member

Posts: 258

74 helpful points

Location: Denia

Joined: 15 May 2018

Posted: Thu Aug 2, 2018 1:15pm

Thanks for your reply,I just wanted to let others know how bad this company is,as when I left the Click and rent office there was a definite smirk on the receptionist face, which I will never forget.

nickmb

Posted: Thu Aug 2, 2018 11:31pm

Posts: 26

13 helpful points

Location: Cocentaina

Joined: 27 Jun 2018

Posted: Thu Aug 2, 2018 11:31pm

Dave mackallen wrote on Wed Aug 1, 2018 6:27pm:

Hi,

I arrived at Alicante airport last night,with my 80 year old handicapped sister,and had to phone this click and rent car hire company to pick us up to take us to the car rental office to collect the car I ordered .

When we got there the woman receptionist who was very rude,told me that I should have been there at 10 in the morning,but I told her that I booked for 10 in the evening, and that I gave the order company Do you SPAIN the flight number,which stated land at 9.30 pm.

She said that she never had a flight no, and the car that I had booked and paid for in advance had been re hired and they had no other car to hire me.

As you could imagine how disappointed I was not only for myself,but for my poor invalid siste,who by this time was worn out.

I had to go back to the airport and hire another car for the six days with a cost of 430 Euro,but glad to hire at that last minute.

All I can tell you that this company Click and rent should be avoided at all cost,they are a terrible outfit,and also Do you SPAIN who I originally booked with,just told me that was nothing they could do.

Do you spain seem to be running good deals for Record within the airport. Last time I hired they forgot to fill the tank up so had to drive back off the A7 to the airport again. Waited ages for a new car. No apology and had to wait originally for 40 minutes to get the car in the first place. My experience is they are all pretty bad but there are levels of badness. The one you got are cheapest along with Record off that site I think. 

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AA Free English TV
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