Mant66 wrote on Wed Aug 18, 2021 9:28am:
Yes the water & electricity were disconnected so we had to seek a surveyor and carry out a house inspection wait for the admin. When the water was eventually connected it caused a huge explosion of water causing extensive flooding which ruined the tiling on the top floor ( the plumbers clearl...
Read more...
...y hadn't tested the newly installed pipework in the bathroom...this together with the fact that Amazon refused to deliver €2000 worth if goods ( now sorted as we went to Pascual y Marti recommended by the forum thanks (((()))). However the ruined floor tiling had to be replaced we did the minimum as its August this caused some noise our neighbour started to bang on our walls as we carried out emergency repairs we explained this was an emergency as we had just moved in but our neighbour reported us to the la conserge. We received a very unpleasant email. We re_explained the situation we even cried we showed them the videos of what happened. They apologised to us were lovely and helped out.So you can understand our frustration. Even now after 4 weeks the electricity company provided us with such low potential ( we asked for 5.7 but they made a mistake gave us 3.2)we had to reapply to increase it after paying for another inspection. Iberdrola staff gave us the wrong email they then gave us the right email to send the report but then said they lost the form.We resent it ...only yesterday they told us we need to re apply all over again because the imagine of the buletin is unclear..( it was crystal clear). There are 5 of us so we are struggling but yes we have a roof water and enough electricity for the fridge. Still frustrating. Yes we will get there eventually we love Spain and know these are hiccups we are Spanish ourselves we get it but we don't always like it. We do however love this forum
Oh dear... that's sounds horrible. I totally understand your frustration. Your neighbour is a miserable so-and-so but I can guarantee that his bad attitude will bite him back one day. Iberdrola and Hidragua are administrative nightmares and their bosses need to be made to work in customer services for a few months to see what a mess they have made of it all. I hope everything gets sorted out soon so that you can relax.