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Sabadel

Posted: Sun Dec 19, 2021 6:17pm
5 replies236 views4 members subscribed
Gillylooloo

Posts: 67

6 helpful points

Location: La Marina

Joined: 26 Aug 2020

Hola, I've recently had to give Sabadel bank my national insurance number, that's fine but now I can't access my account, it won't accept the number code. Anyone else had this?

Hew

Posted: Sun Dec 19, 2021 7:40pm

Hew

Helpful member

Posts: 144

137 helpful points

Location: La Zenia

Joined: 13 Jul 2016

Posted: Sun Dec 19, 2021 7:40pm

Hi, six months ago when withdrawing cash from the ATM outside my local branch, I was prompted to enter my National insurance number, (Tax number they called it)  I had no idea at the time what it was,  so just pressed the button (dont know the number). The transaction went ahead and I got the cash as requested. I then asked my branch manager about it, and he told me that I would likely be able to withdraw cash a couple of times, but after that if I didn’t enter my UK NI number, so that it was recorded in their banking data that my account would likely be blocked. I then looked up my NI number and emailed it to him. He did what ever was necessary, and everything has continued as normal since then. So all I can advise is that you speak directly to your local branch manager and explain your situation. Once they had your UK NI number everything should have been OK ? . All to do with additional anti money laundering precautions, and likely Brexit hasn’t helped ! But It’s not just Sabadel, all European banks are the same.  But I suspect your number has not been  correctly registered, for whatever reason. So best to speak directly to your branch manager if you can.

Gillylooloo

Posted: Mon Dec 20, 2021 10:59am

Gillylooloo

Original Poster

Posts: 67

6 helpful points

Location: La Marina

Joined: 26 Aug 2020

Posted: Mon Dec 20, 2021 10:59am

Hew wrote on Sun Dec 19, 2021 7:40pm:

Hi, six months ago when withdrawing cash from the ATM outside my local branch, I was prompted to enter my National insurance number, (Tax number they called it)  I had no idea at the time what it was,  so just pressed the button (dont know the number). The transaction went ahead and I g...

...ot the cash as requested. I then asked my branch manager about it, and he told me that I would likely be able to withdraw cash a couple of times, but after that if I didn’t enter my UK NI number, so that it was recorded in their banking data that my account would likely be blocked. I then looked up my NI number and emailed it to him. He did what ever was necessary, and everything has continued as normal since then. So all I can advise is that you speak directly to your local branch manager and explain your situation. Once they had your UK NI number everything should have been OK ? . All to do with additional anti money laundering precautions, and likely Brexit hasn’t helped ! But It’s not just Sabadel, all European banks are the same.  But I suspect your number has not been  correctly registered, for whatever reason. So best to speak directly to your branch manager if you can.

Thank you for replying, I put my 8 digit number in on my app but it won't allow me in and I only get 5 attempts!! At the top of the same page it says password, which I can't remember, so then I click on can't log in, then it really goes pearshaped as I don't know what goes where !! I'm in UK at the moment but once I'm back I will go to the bank.

Thanks again😊

paulsav

Posted: Mon Dec 20, 2021 11:06am

paulsav

Very helpful member

Posts: 1092

794 helpful points

Location: Villena

Joined: 4 Dec 2015

Posted: Mon Dec 20, 2021 11:06am

Gillylooloo wrote on Mon Dec 20, 2021 10:59am:

Thank you for replying, I put my 8 digit number in on my app but it won't allow me in and I only get 5 attempts!! At the top of the same page it says password, which I can't remember, so then I click on can't log in, then it really goes pearshaped as I don't know what goes where !! I'm in UK at t...

...he moment but once I'm back I will go to the bank.

Thanks again😊

The reason for it is to prove you are a non resident which the banks have to inform the Agencia Tributaria. We gave ours last year in person to our bank Cajamar and have no problems re logging in. Sorry can't help with your problem but wish you good luck to get it sorted quick. I,d send email with it too. 

Regards 

Pauline 

Stephanie86

Posted: Mon Dec 20, 2021 1:14pm

Stephanie86

Super helpful member

Posts: 1678

1202 helpful points

Location: Lliber

Joined: 4 May 2017

Posted: Mon Dec 20, 2021 1:14pm

There is usually a facility which says, more or less, ‘have you forgotten your password’. This will then allow you to change your password, but it does require a bit of patience and entering security codes sent to your mobile.

Hew

Posted: Mon Dec 20, 2021 9:30pm

Hew

Helpful member

Posts: 144

137 helpful points

Location: La Zenia

Joined: 13 Jul 2016

Posted: Mon Dec 20, 2021 9:30pm

paulsav wrote on Mon Dec 20, 2021 11:06am:

The reason for it is to prove you are a non resident which the banks have to inform the Agencia Tributaria. We gave ours last year in person to our bank Cajamar and have no problems re logging in. Sorry can't help with your problem but wish you good luck to get it sorted quick. I,d send email wit...

...h it too. 

Regards 

Pauline 

My bank manager told me that it was just one more (additional) detail that was required by agencia tributaria to be added to my account records, due to being non resident and the UK no longer being part of Europe. And associated with information necessary to comply with anti money laundering regulations. None the less, like yourself I gave the information to my branch manager and he handled it from there. 

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