Sabadel

Hi, six months ago when withdrawing cash from the ATM outside my local branch, I was prompted to enter my National insurance number, (Tax number they called it)  I had no idea at the time what it was,  so just pressed the button (dont know the number). The transaction went ahead and I got the cash as requested. I then asked my branch manager about it, and he told me that I would likely be able to withdraw cash a couple of times, but after that if I didn’t enter my UK NI number, so that it was recorded in their banking data that my account would likely be blocked. I then looked up my NI number and emailed it to him. He did what ever was necessary, and everything has continued as normal since then. So all I can advise is that you speak directly to your local branch manager and explain your situation. Once they had your UK NI number everything should have been OK ? . All to do with additional anti money laundering precautions, and likely Brexit hasn’t helped ! But It’s not just Sabadel, all European banks are the same.  But I suspect your number has not been  correctly registered, for whatever reason. So best to speak directly to your branch manager if you can.

Thank you for replying, I put my 8 digit number in on my app but it won't allow me in and I only get 5 attempts!! At the top of the same page it says password, which I can't remember, so then I click on can't log in, then it really goes pearshaped as I don't know what goes where !! I'm in UK at the moment but once I'm back I will go to the bank.

Thanks again😊

The reason for it is to prove you are a non resident which the banks have to inform the Agencia Tributaria. We gave ours last year in person to our bank Cajamar and have no problems re logging in. Sorry can't help with your problem but wish you good luck to get it sorted quick. I,d send email with it too. 

Regards 

Pauline 

There is usually a facility which says, more or less, ‘have you forgotten your password’. This will then allow you to change your password, but it does require a bit of patience and entering security codes sent to your mobile.

My bank manager told me that it was just one more (additional) detail that was required by agencia tributaria to be added to my account records, due to being non resident and the UK no longer being part of Europe. And associated with information necessary to comply with anti money laundering regulations. None the less, like yourself I gave the information to my branch manager and he handled it from there.