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Advice on Suma

Posted: Sat May 13, 2023 1:09pm
8 replies182 views4 members subscribed
Weedster

Posts: 87

14 helpful points

Location: Orihuela Costa

Joined: 8 Nov 2021

Hello

I recently closed my Sabadell account and changed my direct debits for water, electricity and communal fees. 

I have now received a rejected dd for Suma as the account is closed. 

Does anyone know how I can get this changed to my Wise account? I haven't received a bill in the post and am in UK at the moment. 

Thanks in advance

marcliff

Posted: Sat May 13, 2023 1:19pm

marcliff

Legendary helpful member

Posts: 1702

2064 helpful points

Location: Rojales

Joined: 5 Jan 2023

Posted: Sat May 13, 2023 1:19pm

You can do it online but need the code details from your SUMA bill (or any bill).

https://www.suma.es/PortalWeb/localizadores/cuerpo_localizador.xhtml?idioma=en

You can also do it on line with a clave or digital signature.

https://www.suma.es/distribuidor_login.xhtml

By phone on 0034 965 292 000 but, again, you need the CSV code from your bill.

You can change it at a SUMA office (bit awkward if you're in UK) or at a bank when paying the bill (again awkward if you're in UK).

Do you have access to any SUMA bills so you can get the CSV code? If so then the online or telephone would do. If not then you'd have to wait until you get to Spain again.

Weedster

Posted: Sat May 13, 2023 1:28pm

Weedster

Original Poster

Posts: 87

14 helpful points

Location: Orihuela Costa

Joined: 8 Nov 2021

Posted: Sat May 13, 2023 1:28pm

marcliff wrote on Sat May 13, 2023 1:19pm:

You can do it online but need the code details from your SUMA bill (or any bill).

https://www.suma.es/PortalWeb/localizadores/cuerpo_localizador.xhtml?idioma=en

You can also do it on line with a clave or digital signature.

https://www.suma.es/distribuidor_login.xhtml

By phone on 0034 965 292 000 but, again, you need the CSV code from your bill.

You can change it at a SUMA office (bit awkward if you're in UK) or at a bank when paying the bill (again awkward if you're in UK).

Do you have access to any SUMA bills so you can get the CSV code? If so then the online or telephone would do. If not then you'd have to wait until you get to Spain again.

We return to Spain on 19th June, so hopefully we can sort it then? 

Is there an office in Playa Flamenca area? 

Thanks

marcliff

Posted: Sat May 13, 2023 2:42pm

marcliff

Legendary helpful member

Posts: 1702

2064 helpful points

Location: Rojales

Joined: 5 Jan 2023

Posted: Sat May 13, 2023 2:42pm

Yes, here's the map showing where it is.

https://www.google.co.uk/maps/place/Suma+office+Playa+Flamenca/@37.9636399,-0.7466243,14z/data=!4m6!3m5!1s0xd6307ed0f4ee199:0x5eb3f934ccad20e1!8m2!3d37.9636399!4d-0.7363246!16s%2Fg%2F11fx2gmgjm

While you're there, get them to set up a clave for you so you can do things online.

Weedster

Posted: Sat May 13, 2023 2:50pm

Weedster

Original Poster

Posts: 87

14 helpful points

Location: Orihuela Costa

Joined: 8 Nov 2021

Posted: Sat May 13, 2023 2:50pm

marcliff wrote on Sat May 13, 2023 2:42pm:

Yes, here's the map showing where it is.

https://www.google.co.uk/maps/place/Suma+office+Playa+Flamenca/@37.9636399,-0.7466243,14z/data=!4m6!3m5!1s0xd6307ed0f4ee199:0x5eb3f934ccad20e1!8m2!3d37.9636399!4d-0.7363246!16s%2Fg%2F11fx2gmgjm

While you're there, get them to set up a clave for you so you can do things online.

Thanks

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eganjohn

Posted: Sat May 13, 2023 10:39pm

Posts: 97

47 helpful points

Location: Torrevieja

Joined: 22 Nov 2019

Posted: Sat May 13, 2023 10:39pm

Hi,

There's no issue with this if your new bank has an EU Iban number. I've done it two years ago.

Not sure haw it works if you have a bank outside the EU, sorry !

Villau1

Posted: Sun May 14, 2023 5:45pm

Posts: 29

15 helpful points

Location: Campoamor

Joined: 25 Jun 2017

Posted: Sun May 14, 2023 5:45pm

I pay my Suma with a direct debit from my Wise account.

Weedster

Posted: Tue Jun 20, 2023 12:30pm

Weedster

Original Poster

Posts: 87

14 helpful points

Location: Orihuela Costa

Joined: 8 Nov 2021

Posted: Tue Jun 20, 2023 12:30pm

Weedster wrote on Sat May 13, 2023 2:50pm:

Thanks

Hi just arrived and the map looks a bit off? I know where the office is though thanks. Does anyone know if i can just walk in and set things up? Thanks

Irene1234

Posted: Wed Jun 21, 2023 11:50am

Posts: 48

14 helpful points

Location: Orihuela Costa

Joined: 6 Jul 2022

Posted: Wed Jun 21, 2023 11:50am

Weedster wrote on Tue Jun 20, 2023 12:30pm:

Hi just arrived and the map looks a bit off? I know where the office is though thanks. Does anyone know if i can just walk in and set things up? Thanks

You can just walk in and join the queue.  Don’t forget to take passport. 

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