Duetsche Bank money transfers

You probably already know this but you can contact the bank via this link:

https://www.deutsche-bank.es/es/contacto.html

Hi  Thanks for the contact information.  I have found several email addresses and phone numbers for customer service.  Somewhere on their web site they have a complaints form which you can fill in and send straight to the main office for complaints.  I cannot find it now, I used it last year when I was in England and got fast results from the bank.  This is what I was hoping to find out about and where I can locate it.

Thank You again

Hello

 A couple of Christmas's ago, ( before I opened a Wise account) I tried to transfer some money from DB to  my daughters Credit Union  acct. in  Orlando Florida .  It never arrived , & after much investigation on the part of both my  bank & CU, it was declared lost! 

My bank were helpful but everyhing took quite some time & eventually I was refunded the full amount. With Wise.com my bank transfers happen within 1/2 days according to time difference.

Hope you resolve your problem with DB

Cheers

Elinspain

I had a similar problem with Barclays some years back. A significant sum sent them I only got in to my account after proving that Barclays bank in fact  had recieved the money a month ago. I never got any apologie, and changed bank shortly thereafter. It looks to me that banks in Spain in general don't make much effort to satisfy common customers.

Hello All

I am going to send a complaint regarding my money transfer as Duetsche have had it for over a year now.  It has been one thing after another regarding paperwork they have requested and I have provided.  The last being the Original Bank Certificate from my bank showing my account number etc.  They said once they had that it would be one week to transfer, well that was misinformation on their part as its now been over two weeks and still no transfer.   I am also receiving no response from the staff in the local branch from emails I am sending them regarding the transfer.

I will keep you updated.