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Queries about water charges

Posted: Thu Jun 23, 2022 1:51pm
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Posts: 12

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Hi all.my husband called to Hidragua office in Playa Flamenca he waited outside in the sun with other customers He eventually phoned the number on the door and found there was no English option Eventually he got a person to take email and passport number He was then told they would give him an appointment for Thursday in Orihuela We think we are being overcharged as we get no invoice and we don't have an account number Any advise would be much appreciated 

Posted: Thu Jun 23, 2022 2:00pm

elinspain

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Joined: 4 May 2018

Posted: Thu Jun 23, 2022 2:00pm

Hello

 You obviously need to speak to someone, so if you gat an appt. I suggest you go and go some answers. Only Hidraqua can  help in this instance and if no one is  able to assist you   locally, then perhaps the Orihuela office is your best hope. If you pay by D/D the bank will have details of the payee.

Cheers

Elinspain

Posted: Fri Jun 24, 2022 11:43am

Stevec2x

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Location: Playa Flamenca

Joined: 23 Jan 2020

Posted: Fri Jun 24, 2022 11:43am

Hi 

You could try registering on the website https://www.hidraqua.es/registro using your NIE. You will at least be able to see your bill, and possibly contact them.

Cheers 

Steve 

Posted: Fri Jun 24, 2022 2:46pm

Audrey100

Original Poster

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Location: Playa Flamenca

Joined: 12 Aug 2021

Posted: Fri Jun 24, 2022 2:46pm

Stevec2x wrote on Fri Jun 24, 2022 11:43am:

Hi 

You could try registering on the website https://www.hidraqua.es/registro using your NIE. You will at least be able to see your bill, and possibly contact them.

 

Read more...

Cheers 

Steve 

Thanks everyone I will try that 

Posted: Fri Jun 24, 2022 2:57pm

Stevec2x

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Location: Playa Flamenca

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Posted: Fri Jun 24, 2022 2:57pm

Audrey100 wrote on Fri Jun 24, 2022 2:46pm:

Thanks everyone I will try that 

Hi again 

Just to add, your account might have been set up using your own NIE, or maybe your husband's.

If you follow my link to register online, you need to use the appropriate NIE - the other one will not be recognised.

Cheers 

Steve 

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