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Hi. Our Telecable WiFi is really really slow today (Saturday 8/7) and constantly failing to connect. The TV is also disconnecting from time to time. Is anyone else having similar problems?
Posted: Sat Jul 8, 2023 5:22pm
Very helpful member
Ours has been fine , but check with them..they very recently merged with another company called Excom .
Last week I was without internet for hours at a time. I knew there was a problem as they usually answer the phone but several times last week the phone went unanswered. On Friday after several calls the internet was suddenly running at 10 mbps after often being less than one during the week. I suspect they are throttling my internet but of course they never admit that.
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Posted: Mon Jul 10, 2023 4:56pm
Cfell63 wrote on Sat Jul 8, 2023 5:22pm:
Ours has been fine , but check with them..they very recently merged with another company called Excom .
Yes, saturday I happened to be without electricity for a short while and when it came back on my television came up with a wired message which I can’t get rid of also can’t turn of the TV box. Tried phoning Telecable but they’re busy!!’
Posted: Mon Jul 10, 2023 5:03pm
Very helpful member
Aileen46 wrote on Mon Jul 10, 2023 4:56pm:
Yes, saturday I happened to be without electricity for a short while and when it came back on my television came up with a wired message which I can’t get rid of also can’t turn of the TV box. Tried phoning Telecable but they’re busy!!’
Try literally pulling the plug out wifi box and the black tv box …leave for 10…reboot it all. Friend of mine had to get a new number for her wifi network to get hers restarted . Some weird reason they literally disconnected her !
Posted: Tue Jul 11, 2023 9:47am
Thanks everyone for the helpful feedback. Telecable's customer service certainly seems to have deteriorated since the merger with Excom, and no one is answering the phone. So I emailed them instead, and after 3 days of really poor connection, everything is working fine again. I'm not sure whether Telecable rectified the problem or if it just resolved itself. I've heard nothing from them.
I've always been happy with Telecable's customer service and prompt response to any reported issues. But if this is going to be their new service standard going forward, then I will be looking for a new provider.
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