Hits Mobile Access to Your Account and Increased Charges

I have been with Hits since getting a spanish sim in 2016

it is only last month  ( sice being taken over ) when i decided to log in online and i couldnt get in

i had to ring them 4 times b4 i was able to log in ( had to use my old passport no , which luckily i still have )

not happy with that but my costs are approx. the same, so ill stay for now

just tried logging in now and i dont know why but google password manager not working

Hi warty99,

I have one person who I call in the UK about once a month who has to be via his landline (WhatsApp not available).  The charge has usually been approximately €2 for an hour.  It is now close to €12/hour with IVA.  I am assuming you were not clearly aware at the time of their monthly increase which appeared as a single paragraph on the May invoice (which you can no longer access).   As my charge for May was my typical €5, this didn't warrant looking at an itemised invoice and as with many I was therefore not aware of any change to the terms and conditions. 

The change in terms and conditions, fresh access to the new App and online; most customers would reasonably expect to be notified of this by at least an email?  I would imagine that Hits Mobile were fully aware that many customers would not be fully aware of the increases to charges until subsequent invoices could be accessed.  Access to accounts of late is certainly not an easy process as you discovered and I suspect many others are having similar difficulty.

Yes, i agree

I call my brothers landline and for 10 mins its 2 eurs

as i said in my previous reply i will stay with them as my bills are usually around 7-12 eur per month and i dont know of any other provider who can beat that at the moment

who knows, maybe someone can

Jits were taken over 2or 3 months ago 

..ive been with them for years ...so i left them and now with my internet supplier pay as you go telecable la marina ..i pay 7.00 pr month free calls and internet all free cant use the ammount they allow you ...excellent service...all paid on standing order .statement each month .perfect ...hope this helps you .

Hi Carol,

Thank you for your message. It was the devious method by which Hits increased everything that I wanted to let people know about. I left them and went Lobster small which is more than I will need. Previously even with the odd reasonably priced international call Hits made economic sense. Not any longer. I am still waiting for a sensible reply from their customer service, but will not hold my breath.

thank you for replies to OP

which also helps me

i have looked at other providers but at the moment nothing is better than with hits. so im staying put 

Good luck ..should be intersting !!!!

I was with Hits mobile for years and it was taken over by Masmovil . I pay €7 a month which includes 15GB, 100 mins international calls and unlimited national calls. Hope this is helpful to you.

Hi Norrie

Thank you for your reply. Hits at no stage have actually notified customers of the takeover or that you have gone from Vodafone to an inferior network. Hits means of notification was a short paragraph included in your May invoice which you can no longer access!

A 600% increase to international calls! They hardly shouted that from the rooftops! All they say is that these calls are in line with the new rates!