Changing bank details for Water Company

Posted: Sun Oct 18, 2020 8:05pm

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Posts: 7

Joined: 24 Jul 2020

HELP!! I have beening trying for 6 months to change bank details for my water account. It is a holiday bungalow and the water company Hdraqua s.a. I have telephoned and I quite understand they could not understand me and I do not speak Spanish and I was ringing from England, I have written to them with details of the change as I am closing the bank account as I am selling my share in the bungalow so there is a new account for the other share holders. If I stop paying then the water will be switched off. They received all the details as I had the letter posted proof of delivery. I have just checked account and they have taken the money out, completely ignoring my letter.

Obviously I would like to be able to email but they will not accept my details and to try again so I cannot get passed that section. I am at my wits end as tohow to get the details changed.

I really would appreciate suggestions of how I can make contact and get the account changed. I really do look forward to your positive replies.

Many thanks.

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Posted: Sun Oct 18, 2020 8:21pm

killjoy

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Posted: Sun Oct 18, 2020 8:21pm

Usually such changes must be made in written be means of filling out a form for that purpose.

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Posted: Sun Oct 18, 2020 8:52pm

45Jean

Original Poster

Posts: 7

Location: Orihuela Costa

Joined: 24 Jul 2020

Posted: Sun Oct 18, 2020 8:52pm

killjoy wrote on Sun Oct 18, 2020 8:21pm:
Usually such changes must be made in written be means of filling out a form for that purpose.

Thanks for quick postitive response can you tell me where I would get the suggested form please.

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Posted: Sun Oct 18, 2020 10:22pm

Kimmy11

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Posted: Sun Oct 18, 2020 10:22pm

Hi Jean,

It's usual when you sell a property in Spain for the buyer's lawyer to change all utilities into the name of the new owner. I understand that you're selling your "share", but presumably this was still done with the benefit of a legal contract? In which case, you should ask the buyer to chase up their lawyer. This may also help:

https://www.hidraqua.es/en/cambio-titular

Kind regards,

Kim

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Posted: Mon Oct 19, 2020 9:52am

Richard Black

Posts: 33

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Location: Guardamar del Segura

Joined: 12 Jan 2019

Posted: Mon Oct 19, 2020 9:52am

Kimmy11 wrote on Sun Oct 18, 2020 10:22pm:
Hi Jean,
It's usual when you sell a property in Spain for the buyer's lawyer to change all utilities into the name of the new owner. I understand that you're selling your "share", but presumably this was still done with the benefit of a legal contract? In which case, you should ask the buyer t...

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...o chase up their lawyer. This may also help:
https://www.hidraqua.es/en/cambio-titular
Kind regards,
Kim

Im in the same boat, cant get thru to them and the webb site is not good, will not accept my account number and telephone number, its as if they are trying to stop you at very turn.

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Posted: Mon Oct 19, 2020 3:40pm

Geoffro

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Posted: Mon Oct 19, 2020 3:40pm

I had no trouble changing my DD details on their website but you must first register yourself with your NIE number and a password, contract number and address also needed

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Posted: Mon Oct 19, 2020 5:29pm

45Jean

Original Poster

Posts: 7

Location: Orihuela Costa

Joined: 24 Jul 2020

Posted: Mon Oct 19, 2020 5:29pm

Richard Black wrote on Mon Oct 19, 2020 9:52am:
Im in the same boat, cant get thru to them and the webb site is not good, will not accept my account number and telephone number, its as if they are trying to stop you at very turn.

Many thanks Kim. The form you directed me is unfortunately the one I cannot access as they will not recognise my details!!!

Thanks any way, much appreciated.

Jean

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Posted: Mon Oct 19, 2020 5:42pm

45Jean

Original Poster

Posts: 7

Location: Orihuela Costa

Joined: 24 Jul 2020

Posted: Mon Oct 19, 2020 5:42pm

Geoffro wrote on Mon Oct 19, 2020 3:40pm:
I had no trouble changing my DD details on their website but you must first register yourself with your NIE number and a password, contract number and address also needed

Many thanks will see if I can get through to them.

Really appreciate your response.