In Vienna it happened to us with a well known Car Rental Co. When we took the car back the girl went directly to a scratch which she obviously knew was there. She said that they would keep the 700 euros deposit due to the damage. We had taken out insurance to cover anything but we had to make a claim and it took us 9 months to get the 700 Euros back. This is obviously a scam, now we always check any damage or marks with the renter and photograph all defects that are present and fill in the paperwork accordingly. Many years ago I hired a large van and almost removed the roof like a can of sardines on the large girder holding up the roof on a supermarket parking area. There was 6000 Euros of damage, "Luckily" it was 2 cm under the roof line so partially covered by the insurance and I "Only" lost my 2500 Euros deposit !!!!
Posted: Wed Nov 10, 2021 5:54pm
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