Posted: Sat Oct 21, 2023 2:09pm
Hi, I've bought from M&S Spain a few times but never had to return before and was surprised that there was a minimum €8.99 return fee unless I could take it in to their Malaga or Marbella stores (which would be free). They give 3 alternative choices, see link at end:
1. You can post back yourself, anyway you want, which I reckon may work out to be the most expensive.
2. Postal, print off a label and take it to Correos (which I did). No upfront fee but they take €8.99 off your refund.
3. Courier, print off label and arrange a date on the site for them to pick it up. Didn't do this as although there can be a queue in Correos sometimes, rather that than be stuck in all day waiting for a late courier. Also €8.99 off your refund.
I happened to be going back to UK & Ireland at the time so rang them up to see if could exchange or return them there. Absolutely not unfortunately.
Doubt I'll be buying from M&S Spain online again and will wait for my next Atlantic Isles visit...
https://www.marksandspencer.com/en-es/help#Returns-Policy-1