Wise bank account - how to set up Hidraqua direct debits

Stevec61 wrote on Sun Aug 22, 2021 10:08pm:

Hi All - hoping for some assistance here from you worldly wise people...!

I have a Wise on-line bank account, currently use it as a debit card and currency transfers, and very happy with its simplicity and being fee-free, and I am aiming to use it as my sole bank asap.. I also have a NR current account with Sabadell and am looking to stop using this and close it down. ...

Read more...

...within the transition to Wise.

However, before doing so I am trying to change my DD's from Sabadell to Wise - I have managed to transfer Iberdrola no problem, but Hyrdaqua is a little troubleome....

When in my Hidraqua account page, there is a page to update my bank account details, which I have proceeded to complete. However, Hidraqua are asking for my bank account number (ie Wise), and stipulating that it must be in the following format... 

IBAN format: Two letters (in Spain: ES), two control numbers and **20 more numbers**.

However, my  Wise account number  has the 2 letters - BN, then 2 control numbers, followed by **16 more numbers** - not the 20 as requested by Hidraqua... 

I have seen previous discussions and comments where members have transferred their banking over to Wise, together with their DD's - can anybody advise if they have had the same issue as myself with the shorter Wise bank account number not being accepted and, if resolved, how was this done?

Many thanks in anticipation, Steve

Kenbo wrote on Mon Aug 23, 2021 10:24am:

Hi Steve

Just a couple of things

Read more...

Could you check your IBAN number with the Wise helpline? 0203 8087139

Wise' account is based in Belgium BE prefix but you state BN

My Wise IBAN number has 16 digits in total including the letters.

When you have confirmed that you have the correct IBAN number, rather than try to change your direct debit details within your Hydraqua account, could you try ' contact us ' ?

The link will be at the top of the page, fill in the form and give them your IBAN number in writing and ask them to reply with a confirmation that they have changed the numbers for you.

I have always had a good response from them doing it this way, usually within 24hrs.

Ken

Richard Black wrote on Tue Aug 24, 2021 9:19am:

Kenbo, done as you suggested, at least they got back to me, this is what they now want.

Please, for the new direct debit, send your NIE + passport + SEPA form + foreign bank form + personal data form (3 attachments).

Read more...

All to change a Direct Debit, really difficult company to deal with where as Iberdrola were a doddle to deal with. 

Richard Black wrote on Tue Aug 24, 2021 9:19am:

Kenbo, done as you suggested, at least they got back to me, this is what they now want.

Please, for the new direct debit, send your NIE + passport + SEPA form + foreign bank form + personal data form (3 attachments).

Read more...

All to change a Direct Debit, really difficult company to deal with where as Iberdrola were a doddle to deal with. 

Stevec61 wrote on Tue Aug 24, 2021 9:35am:

Hi Richard

Like yourself, I have done what Kenbo sugested, received 2 forms to complete which required new bank account IBAN, Swift code etc...

Read more...

I only had 2 forms to do (you say you had 3?), and have sent them off, with a note saying I do not know what the following information is, or where I can obtain it from? I wait, in anticipation, for their reply........

Código Agencia Bancaria

Dirección Agencia Bancaria

Código Postal Agencia Bancaria

Código BIC/SWIFT Agencia

Stevec61 wrote on Sun Aug 22, 2021 10:08pm:

Hi All - hoping for some assistance here from you worldly wise people...!

I have a Wise on-line bank account, currently use it as a debit card and currency transfers, and very happy with its simplicity and being fee-free, and I am aiming to use it as my sole bank asap.. I also have a NR current account with Sabadell and am looking to stop using this and close it down. ...

Read more...

...within the transition to Wise.

However, before doing so I am trying to change my DD's from Sabadell to Wise - I have managed to transfer Iberdrola no problem, but Hyrdaqua is a little troubleome....

When in my Hidraqua account page, there is a page to update my bank account details, which I have proceeded to complete. However, Hidraqua are asking for my bank account number (ie Wise), and stipulating that it must be in the following format... 

IBAN format: Two letters (in Spain: ES), two control numbers and **20 more numbers**.

However, my  Wise account number  has the 2 letters - BN, then 2 control numbers, followed by **16 more numbers** - not the 20 as requested by Hidraqua... 

I have seen previous discussions and comments where members have transferred their banking over to Wise, together with their DD's - can anybody advise if they have had the same issue as myself with the shorter Wise bank account number not being accepted and, if resolved, how was this done?

Many thanks in anticipation, Steve

Aspen1992 wrote on Mon Aug 30, 2021 11:02am:

Hi Stevec61

I ended up going to the office at Playa Flamenca stood in que it took 2 minutes with the lady at the desk to sort I tried for weeks and couldn't get anywhere fast with them hope this helps.

Read more...

Regards

Andrew