Posted: Wed Jan 11, 2023 11:35am
Hi Paula
Caixa bank are terrible, Our Community has an account with them, They refused to take the owners DD's. What bank doesn't take money.? As you live in the UK, Have you signed a new contract with them? as since Brexit all Uk Non residents have to sign a new contact you will also need your UK national insurance number.
You will probably need to make an apointment to see anyone. So try phoning them to make an appointment, which Branch are you with?
Personally I would change to Wise ,based in Belgium. Many people are changing to them. You can open a Uk account and an EU account, you simply transfer money from the Uk account to the Euro account where you can set up DD's and transfers easily. They are much cheaper than Spanish banks. Good luck.