UNABLE TO GET IN CONTACT WITH AVATEL
We have just activated our on/off service for the month of March 2023 with Avatel and they sent me an email yesterday stating that they have a new bank account and therefore a new IBAN number. Our payment of 24.99 euro will be due around 6th March so I need to know how I can pay the bill of 24.99 euro by 6th March as they have only supplied me with an IBAN number and nothing else? I have cancelled the previous direct debit (via internet banking) with the old IBAN number. We are not in Spain until 13th March so in the meantime I need to find a way to pay this forthcoming bill. I have emailed Avatel but no reply. I have tried to send another email via their website but because I don't have a Spanish telephone number to enter in a box that is obligatory, it keeps giving the message "invalid number" and I cannot send it. Our bank is notoriously bad at replying to emails so I won't get any joy there. I have found a telephone number for the Avatel shop in La Zenia Boulevard but I noticed another comment on this forum where someone had asked "what was going on there" so is the shop closed or something? If anyone has any ideas then I would be very grateful. Thank you.