Ibredolla....electric charges - Page 5

I too paid to increase supply but when I visited the system still tripped out with TV, oven and kettle on 😡😡😡 65euros for nothing!  I suspect we are being charged 'tourist rates' as my expat neighbour  pays only 20 p/ month and I' m being charged 40-50 ....... Going to  check out their competition Fernia- they have a flat rate regardless of wattage and appear to be a lot cheaper

20kiki, let me know how you get on...the more people who leave iberdrola the better!!

Are you saying it cost you €60 because it tripped?

No I increased the Electricity supply to 5.25 thinking that would sort the problem of the house tripping when more than 2 x electric appliances are on at the same time - but no!  suspect the Cooker has NOT been given it's own fuse? - are there any Sparkies in Toretta Florida who can check this out for me when I return in Oct?

My Cooker appears to trip out my whole system every time I switch it on - especially if the kettle is boiling or the Tv is on - what can be done to alleviate this? - there is nothing marked in my Fuse box so I have no idea whether it has it's own supply or wired into other appliances by the cowboy sparky who installed the system?  Should I get someone to check out the system and rewire the cooker separately?.......anyone available in Oct in the Toretta 11 area? 

Sounds like a faulty cooker with too large a fuse, the fault is bypassing the cooker and tripping the main. You deffo need a sparky to check it out

Hello, yes the same thing has happened to me and my neighbors, I phoned them, and they told me I was on the highest tarrif, and they changed it. I think personally, they have taken the opportunity to change to monthly and put the prices up, hoping we won't notice. Although I was told that the government take a large cut from Iberdrola. You can contact them, there is a dedicated English language line, I googled it, sorry don't have number now, just phone and they will explain. 

Please help me too I have same problems we have 2 beds app and we hardly use around 2weeks in six months and our bill is always around 56 to 60 euros. I was very surprised asked everyone but not received reasonable reply. Please could someone give me there customer service no. I am in UK now but can call them to save some money which I am paying without using electricity. Thanks

You need to look on your Electricity bill at what Potencia you are on eg 5.75---4.5---3.5 

We have 2bed Apart water heater wash machine 2 A/c unitary (never used yet) we were on 5.75 and have just lowered to 3.5 cost €11 informed to increase back up €60 we are out every 6 weeks for one week bills are €50 will see with new Potencia if any different. Have to say only downside to holiday home electric/water very exspensive would be interested to know if the same all over Spain?somehow I doubt it.

Hi I've just googled Iberdrola customer services and found these telephone numbers for 

English speakers:

Phoning from U.K. 0034916496330

Phoning from Spain 900322044

If the Customer service answer in Spanish ask them for an English speaker.

Hope this helps.